itemized billing

email to help@tm.com.my or call 100

same issues with my streamyx on slow ios apps store updates. no issues at all for google play store.

for existing subscribers, lets file a complaint to SKMM/CFM and see how it goes.

Good payment history? I get nuts by using autodebit. Anyway, I have done my part.


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good move. lets fight for our rights. they act like Maxis, forgotten existing customer initially and only act based on complaint received.

got a call from 03-2240 7609. She is also not aware about this package and she need to re-confirm if this package is meant for new or old subscribers. She even asked me where I got this package details from. lame excuse.

you may directly click "aduan baru". no login is required.

call them to check if they have already configured your account to 4mpbs or not. Their technician need to change your jumper to 4 or 5mbps at dslam too.

TM called me and confirm will upgrade to RM140 package for 8mbps, they will add RM20 discount to my account. So my existing two years contract will be terminated and renewed for one year contract starting today. She claimed that the RM20 discount will be forever.

This post has been edited by dannychen: Aug 18 2016, 02:54 PM

how about yours? you made a complaint earlier right? did they offer any discount for you?

why risk yourself if you can get RM140 for 8mpbs officially?

optimizer RM40/month + RM140 for 4mpbs. so end up you are paying RM180 for 10mbps?

IMPLEMENTATION OF ON-SITE SUPPORT CHARGE
Dear Valued Customers,

You are our top priotity and we at Telekom Malaysia Berhad (TM ) remain committed to delivering highest quality service experience to you.

Our customer service representatives are always ready to assist you with any inquiries on UniFi, Streamyx/Business Broadband, voice and other TM services and for any technical support ,our qualified team will guide you with a step-by step troubleshooting to resolve your technical issues.

TM is happy to send our professional technical team to your premise for a comprehensive on-site support. TM will absorb the service restoration cost in the event the fault is within TM's responsibility. Otherwise, a nominal charge of RM53.00 per visit ( inclusive of GST) will be charged and will be reflected in your next bill. The on-site support charges will take effect on 27 September 2016.

In the case that your equipment set is faulty and needs replacement, you may purchase new equipment set at your own cost from TM. Good news for our valued customers! Now, FREE equipment set replacement if you opt for service renewal. Now, that's life made easier.

You can find out more info here​ or contact us here​, tweet us @TMConnects, call TM Customer Service Centre at 100 or visit the nearest TMpoint.



Thank you​

source

report to 100.

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you can subscribe to super duper jimat package at RM140/month for 8mpbs package.

this one better...


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I think RM140 for 8mbps (Super Duper Jimat Package) is still better than RM 88 for 4mpbs (Special Package). This is just my opinion. Cheap doesn't mean good, speed is double anyway.

IMPLEMENTATION OF ON-SITE SUPPORT CHARGE


Dear Valued Customers,



You are our top priority and we at Telekom Malaysia Berhad ™ remain committed to deliver highest quality service experience to you.



Our customer service representatives are always ready to assist you with any inquiries on UniFi, Streamyx/Business Broadband, voice and other TM services and for any technical support, our qualified team will guide you with a step-by-step troubleshooting to resolve your technical issues.



TM is happy to send our professional technical team to your premise for a comprehensive on-site support. TM will absorb the service restoration cost in the event the fault is within TM's scope of responsibilities. Otherwise, a nominal charge of RM53.00 per visit (inclusive of GST) will be charged and will be reflected in your next bill. The on-site support charges will take effect on 27 September 2016.



In the case that your equipment set is faulty and needs replacement, you may purchase a new equipment set at your own cost from TM. Good news for our valued customers! If you opt for service contract renewal, you will enjoy FREE equipment set replacement.



You can find out more info here or contact us​ , tweet us @TMConnects , call TM Customer Service Centre at 100 or visit the nearest TMpoint.



Thank you.


source