I'm experiencing problem with my 4MB Streamyx - the internet will just disconnect suddenly, but the DSL, Wireless & Internet light on the router is still there (not turning off like the usual disconnection)

and the network icon on my PC's dekstop tray is accompanied by an exclamation mark, meaning no internet connection

the only way to have the connection back is to turn off & on the router, not even pulling the phone wire off the router will reset the connection

called TM, technician came to check, they said my phone line shared phone & internet connection so need to re-wire. Yeah, I've been using Streamyx for over 8 years without problem like this, but now it needs re-wiring?

Somehow I suspect this is the router/modem's fault. Opinion guys?

This post has been edited by Highway-Star: Jul 23 2016, 02:41 PM

I can confirm it's not the phone line because when the disconnection occurs, the phone line is still intact

so router it is then?

nah, I just use another phone jack for my internet connection, I have 2 phone jacks in my house