As I check with TM live chat yesterday, there are no free speed upgrade for streamyx users...even though my place supported for 8mbps. The so call thank you suprises are hypptv things or webe discounts or vouchers only. streamyx users are left behind as usual..

Previously I got an offer to top up RM10 for 8mbps, but that time I decline it since I though that streamyx user will have the speed upgrade (in provided service area support for the said speed upgrade) according to the FAQ that posted by TM last year (although removed after some time)....yesterday when I check with TM live chat, I stated that "I am 4mbps user, will I entitled for the free speed upgrade under the announcement of budget 2017"....they just stated speed upgrades are for unifi users only but streamyx user do have TQ suprise which consists bla bla bla...(same old story) , i just fill up the form on TQ suprise page, need to wait till 25th Jan also. but i am not giving any hope in it...might as well not gonna choose any options from the "suprise" as it was useless for me (unless miracle happens)

This post has been edited by 4EveRLonE: Jan 19 2017, 11:44 AM

Lose my battle with TM in arguing free speed upgrade from 4mbps to 8mbps where receive a SMS stated due to "technical limitation,can't upgrade etc" after raised support ticket through TM live chat. Managed to get their attention to call me up after sending a email with facts of VF cabinet nearby my house. At the end TM told me my line are not supported with 8mbps because it is under VB cabinet (which i never saw it nearby my housing area) . Guess that I can only stuck with it for a long period of time

No, initially contact live chat to inquire the free speed upgrade thing which they create a report for it but it abruptly marked as "resolved" without contacting me.
At the end I send a email with my facts to argue with them, which managed to raise their attention within the same day where a representative contact me says that my service line are under a "VB" cabinet (where I didn't saw it anywhere nearby my neighborhood) which can't support 8mbps..so can't give free upgrade due to the "technical limitation". I know that my place can support to 8mbps since there are numerous tm telemarketer offer me before with
an top up (which i refuse to). Even the tm point and live chat also stated that my address can support 8mbps. Thinking what's the next step should I take or just accept the fact that TM won't let me upgrade unless I pay for it

RM138 with gst