QUOTE(MR_alien @ Jun 26 2016, 01:03 PM)
anyone recently received a call..generated by computers
telling u you have reached 70% of your quota???
Another guy asked about this before. Slightly long explanation, but here you go:
QUOTE(Kill_steR @ Nov 9 2015, 11:24 AM)
Dear Guys,
I want some clarification regarding Streamyx Broadband 4mbps. Few days ago i just subscribe stremyx broadband and it work fine but the problem is today i receive an email mentioning " Your Credit Limit Amount Has Been Changed from RM 420.00 to RM 840.00 [#U600267181509]" and my current charge is RM RM 155.65.
1. Why there is credit limit?
2. Should Streamyx BB is unlimited quota?
3. Does this mean i need to pay monthly as Pay Per Used?
Your guys opinion and clarification are most welcomed and really appreciated.
QUOTE(killerjeya @ Nov 16 2015, 03:08 PM)
1. The credit limit is there so your bill doesn't suddenly skyrocket (lotsa overseas calls,your kids buy VOD channels, etc). Credit limit is calculated by multiplying the package price by 3. So for 4mb, RM140x3=RM420. When your usage reaches RM420, TM will block your line (internet,phone,hypptv) until you pay up.
2. Unlimited quota is for internet usage. If you only use internet, and don't use the phone or buy extra hypptv channels/VOD, credit limit should not be an issue. Example, if you only use internet, no hypptv channels, no phone calls, your bill should be RM140. In the email you got, it stated your current charge is RM RM 155.65. I'm guessing thats RM140+call charges of RM15.65.
3. Pay Per Used applies for calls and hypptv.
It used to be that TM only increased the credit limit when requested, but I guess now they just automatically increase it. My credit limit is also RM840 now, no idea why.
So to clarify, yes, the call was definitely from TM. The notification varies, some get sms, emails, automated calls... Internet usage definitely has no quota, but your total bill per month does...My explanation above might be a bit messy, so if you have any other doubts, ask away...
This post has been edited by killerjeya: Jun 26 2016, 02:48 PM