So two days ago, I went to Lowyat and Viewnet 3rd floor. I bought a wired PC Xbox controller 360 at the price of RM69. I asked whether it is a new unit or not and the viewnet guy said it is a new unit. I still have my doubts so I asked whether it is refurbished. He then said yes plus he said refurbished wont have this same packaging.
After I bought the controller, I immediately opened the box and checked the controller. The condition is fine, even with the Microsoft hologram.
Then when I start using the controller in my house, something doesnt feel quite right. It feels way lighter, I weigh the controller and it is only 195g.
Finally, I thought of checking the serial number, only to realize the number on the box and the controller is not the same.

I feel quite disappointed which I have been purchasing from Viewnet so many times and even recommend to my friend.
The worst thing is, the controller LB button starting to get loose. To be honest, I feel cheated. I will try to go Lowyat again next week but I am posting here first perhaps people from viewnet can help. Or maybe is there any suggestion on how I should handle this matter? Any help is appreciated.

SOLVED.
This post has been edited by ericling: Sep 1 2014, 08:25 PM

Such defect is not apparent on the first examination. And that's why I am asking suggestions on how I should handle this matter.

Sorry I didn't state that it's a wired controller.

Hope these pictures can help. Now you mention, I think there might be a huge probability that they might have repackaged the controller.
Thanks for willing to help.

This post has been edited by ericling: Aug 23 2014, 10:10 AM

It really looks like the same case. My controller looks almost identical to that. And he always said that the fake controller feels lighter.
And found another key point after searching online, my box is PC version right? But instead my manuals is this.

Is this manual for Xbox version or PC version? And from online, I read that PC version include a drivers CD? Mine doesn't come with it.

This post has been edited by ericling: Aug 23 2014, 11:11 AM

My cable also has no in-line release section yet the manual states otherwise.

Wow, this controller looks to be fake.

He said it's a promotion price.
The guy from xbox forum said his one is fake one? Because it weigh lighter than the original controller.

I trusted Viewnet too much. I guess they really let me down this time. No second chance.

That's why I am so disappointed.

In this case, is it necessary to bring it within the warranty period? Warranty on receipt stated only one week.

Ok guys, thanks for the help. I am going to Lowyat tomorrow and ask for an exchange.
Anyone here has a wired controller? Does the controller have an inline cable release? And how much exactly it weigh?

Want join army or not?

Just went to Viewnet this morning. The staff talked nicely to me although they didn't offer for an exchange/refund at the first time. They gave excuse saying that it's a new batch of products etc. Then, I proved it by pointing out it has no inline cable release, and there is no driver CD.

They then offered cash credit so I would top up RM50 more for the RM119 original controller. I accepted it. I can fairly say it's still a good service from them. At least the staffs are polite.

I would suggest everyone who is going to buy a xbox controller, please lookout for
a) Is there inline cable release on the controller?
b) Is the drivers CD included?
c) Is the controller heavy enough?
d) Is the Microsoft hologram looks 3D? (This is a tricky point) The real microsoft hologram really is 3D. You need to see the 'Microsoft' word pops out like 3D. Not SHINY.

Still feel quite disappointed that Viewnet sells fake products though.

This post has been edited by ericling: Sep 1 2014, 08:25 PM