My recent 3% quarterly cash rebate is short of the amount from my own calculation (I suspect that there is a transaction, posted on 4/9, which is excluded from the calculation for my third quarterly cash rebate).

I sent an email to CS to ask about that. Then, I received a call from CS saying that in their system the spending period for qualifying for the 3% quarterly cash rebate is as below (card approval date on 4/3),

Q1 : 4/3~4/6
Q2 : 5/6~5/9
Q3 : 6/9~6/12

I told her that the mechanism is not the same as what could be found on their website as what I understand (in this forum, on the first page), and it is not fair to the customers. Finally, she said she will check with the marketing dept and see if they can compensate the cash rebate back to me, and promised to get back to me.

I try to browse through their website again after the CS call. The mechanism shown on the first page in this forum page is no longer there. I wonder if any of you here notice the change? I don't really understand the quarterly spending period shown on the table on the website.

This post has been edited by lucas114: Dec 31 2014, 09:44 AM

Previously there was an example as below (quoted from first page) on the website.

For example, Principal Card approved on 15/11/12.

1st quarter = 15-11-12 until 14-02-13 (3 months).
2nd quarter = 15-02-12 until 14-05-13.
3rd quarter = 15-05-13 until 14-08-13.
4th quarter = 15-08-13 until 14-11-13

Now it is replaced with a table for calculating the cash rebate.

I understand the rule and I have no problem with my first 2 quarterly cash rebates. In my third quarter, I made a transaction, posted on the first day of the third quarter (following the rule as what we commonly understand). But that transaction is not included in the third quarter spending.

The April statement is out and there is no points given for BT instalment.

Indeed..

Yes, my statement was already out and could be seen.

Yes!

I wanted to redeem the points. So I scanned and emailed the completed Rewards Redemption Form to the CS a few days ago. I am not sure if they do have this practise to reply (manually) to inform that they have received the redemption form and passed it to the related department. I didn't receive any reply from them. For BT application, yes they do have.

Thanks for the information. I did send the form again on Sunday, Lets see if I will receive any acknowledgement reply. If no, then wait to see if the redeemed items (cash rebates) will be credited into my account in one- or two-week time.

Updates in this.

I didn't receive any acknowledgement from ACS regarding the redemption that I submitted (even I did request for acknowledgement in the subsequent emails). On 2/5, I went to an ACS centre, planning to resubmit the redemption form in hardcopy since I received no response through email. However, upon checking on the computer, the customer service told me that there was a redemption on 15/4 which was in process, and my account was left with ~500 points (after deduction of the points for cash back redemption). There was nothing shown on my unbilled transaction at that time. The cash backs were posted on my May statement, on 10/5.