I don't agree with this as we cannot blame the customer for calling unneccesary. We call to clarify on our doubt as customer. Therefore, the CS cannot use this as an excuse for bad service. Nobody will want to call the CS if they don't have issue with their cc. Each doubt not clarify properly is going to cost us money and will the bank mind not to charge us if something happen to cc, I don't think so and this is why customer is king slogan came from. Therefore if a CS told you not to call unneccesary, please make sure you complain them.

As for the cash back to be revoke due to more staff needed, this is weird as this is the product you market, if you revoke, your customer will only shift to other credit card. This is the competitive world of business and there is many credit card around.

This post has been edited by stevenkkh: Jul 14 2016, 08:56 PM

Sorry, I work as CS before and I know how it works, so please don't tell me how hard is a CS working compare to all other job. If you expect lower call by asking customer not to call unneccesary, the best method is to control your card distribution and stop the card distribution once your call centre can no longer handle the call volume. This is not the way of customer service if you really work in customer service industry as customer is always king. A successful call centre is making sure there is no call drop which is their first objective and although it is no achievable, they still aim to achieve to near perfection.

Seriously, this is not the best card available around if you want to compare cashback,HLB Wise Card is so far the best cashback card in the market with 10% cashback cap at RM100 permonth. If you want to know more, you can search around. By the way, as I know, the spending amount of more than certain amount only able to waive the AF. Seems you are not really well verse in making your research on all available cc in the market.

Ask around here and everyone will tell you which is best cc for cashback like PBB Visa Signature also offer 6% cashback with free AF that only needed 12 swipes per year.

This post has been edited by stevenkkh: Jul 14 2016, 09:34 PM

Seriously, when did I said you said MBB's VS is the best VS card? I also can't find anywhere that I said before this.

I don't care who is the worst but I only care any CS that is bad and I cannot manage to call in. So, I will complain on that for them to change to more efficient way to manage the call.