i check their website kat shah alam got 1 authorized service centre. can send for warranty at there ah? and how about the service?
last week pi lowyat punya service centre. jilaka so long to wait. but they didnt repair also. still got problem. vavi betul waste my time je.



note : dont ever buy asus.


This post has been edited by Coldf3ar: Jul 21 2014, 03:02 PM

where in shah alam?

Lot 3 - 13, 3rd Floor, Jalan Majis, Seksyen 14, 40000 Shah Alam

there is a thread about it at lowyat.net server, go and find it, the service sucks to the max

what building is this

mine took 5 weeks.

for what you asked?

issuance of DOA report.

mafaka.

no more asus for me.

idklel

http://www.asus.com/my/support/Service-Center/Malaysia#

lol good luck for that .. fuken i waited for 6 weeks after countless of complains been made to the manager and then to asus facebook page

last week i wait for 2 hours. just to collect my laptop. i sit at infront there. so i can hear any conversation between cust and customer service.
got few case

1) already 5 month. asus said to customer case closed. but customer still havent get the laptop.
2) customer wait since yesterday. wait for hours then fedup. bcoz dono why only got 3 staff. but 2 staff jaga phone. 1 staff jaga laptop.
3) customer sent laptop for warranty. 1 month. call them they said laptop is ready to collect. they wait for 2 hours just to heard the staff said " belum sampai lagi sini. hari isnin baru adaa "
4) jilaka got number but ppl simply cut queue one.

asus cust service, SUCKS TO THE MAX.

Servis kat Asus Singapork rilek je... Tak kecoh camni pon...

what brand ok give good after sales service then?

I ban ACER liao

Took 3 weeks to fix laptop, then spoilt again then another 3 weeks to change mobo

Hopefully my Asus laptop don't fail me

buy asus coz nice to use...not for the warranty and never harap over the warranty also..so i will buy asus again...who ask you dunno how to care for your comp

Care to tell us what is your laptop problems? I have been using ASUS for years, no problem.

ASUS service centre = sampah quality.

Acer highpoint service center is the best. Notebook keyboard rosak straight away replace on the spot. Less than 15 mins

idk which part yang banyak problem. mungkin bahagian technical dia kot.
ada satu customer ni. vga port dia senget. hantar warranty. lepas sebulan still senget. kesian dia.

asus quality last time ok. my laptop already 4 years. still working great. deswai i buy another asus laptop.
but service macam tahi.

lol. 3 weeks okay lah for mid-range brand.

if want 48 hours, buy dell/HP.

1) wireless card problem. keep disconnect. already fresh install windows, and use latest driver. still same.
2) screen turn yellowish after awhile.

Penang asus center e-gate is great. Sent my nex 7 for ghosting problem,speaker fixed within 5 days.

ts lowyat all asus service and part changes check is opposite of lowyat and sungai wang that imbi something.

anything you send to asus they send there.

i agree not buy any asus.
within 3 years i buy asus mobo, graphic card,
1st day buy gc already factory faulty.
short circuit on mobo for no reason and causing my ram and psu rosak.

mobo rosak twice.

the problem is rosak MOBO, send to fix, come back still rosak

then worst part is, while receive my laptop, the casing dented, small lubang for ventilation patah and a lot of screw driver gores/mark

I call to complain, no layan, further show photos(lucky I took photo of the packing and condition) then only apologized and give me extend warranty for 3 months in return

FUK ASUS!!! i just hang my phone fking their cs!
3week now and dont have any update! no email/no phone call!!!
just changing the fans and i ady agree with the price and ask for proceed to fixing the laptop but till today still haven fix yet!

Product is good in quality! but the after sales services is shiiity as hell!

habisla me..just sent to them last week. told will be repaired within 2 weeks.Listed to your story; now i doubt it..
#pray4MyAsus

Which model you are using? I have not encounter such problems before with ASUS laptop.

see, at least they apologized.

asus won't even pick up your call.

then I must pray hard for my current Asus laptop

cheap RM2k laptop, hopefully he don't disappoint me

#prayforAsusMY

This post has been edited by loui: Jul 21 2014, 03:26 PM

i got 2 asus laptop.
1st is a52jc. used for 4 years. still ok. no problem at all.
2nd is x451ca. this 1 got alot problem.

wher do u send your device? lowyat oso?

This post has been edited by Coldf3ar: Jul 21 2014, 03:29 PM

i agree the product is not bad even zf4 rm299 is god!(ma using one) but the after sales is fked up!

pray hard bro...
my more worst, say will sent me quotation email within days after i sent my laptop, but i dont get it after 1 week and till now 3rd week still dont get my laptop fix.

yess..lowyat. is that bad huh?

Is that the one with Celeron processor?

This post has been edited by ON-LINE: Jul 21 2014, 03:33 PM

Toshiba, service centre at Shah Alam.. fast and good customer service so far

really bad. and slow. super slow.
reach ther around 3.30pm. number 1872.
my number 1891. defuq take 3 hours to reach my number.

yeah. low-end laptop

Fail asus

wo wo..not even 20 yet took till 3 hours?
just praying rite now. hopefully everything just running smoothly.

although acer people say always rosak, but their highpoint service center at time square is very easy to deal. weekend also open.

yeah. and got this fella so pandai. come in straight ask for laptop status. the customer service so bodo straight take the paper and go inside check.

even seremban one also ok. their service good. 10 times better than asus. no wonder la servex dont want help warranty for asus.

Sounds like the one thing which is senget is the Asus CS.

ayam ejoying DELL after sales service, ayam kat Perak Dell datang perak, ayam kat Subang Jaya Dell datang subang jaya

ayam so happy DELL bagi 1 to 1 exchange on hardware wuuuu best

I use Asus okay jer...

Lel Asus. Custom desktop master race.

Low end, low price mean low quality. It's like buying economy class flight ticket. Fair enough. Don't expect too much.

lenovo is best.

how about gigabyte?

what about gigabyte?
mobo ah? idk about gigabyte.
but if mobo, i prefer asus or asrock. easy to warranty.

almost 2 month ady , send tp lowyat , fakoff

+1

Gone are the day when ASUS were the most reliable after sale service. After moved to Lowyat Plaza from Imbi Plaza, the quality of the service are going down to the drain.

Why lahh? My Asus laptop with me for 6 years, still going strong.

is malaysia staff problem not asus problem

why all becos of noob ahbeng wear asus t - shirt and blame asus
i asus no kecoh and good service

Sent my laptop to emaintenance at kelana square. 9999x better than asus one. Let see how it go. Hope they fix it.

Absolutely, unbelievably, excruciatingly, most pathetic after sales service on the planet. I urge all people NOT to buy any ASUS product.

MY RM5,800 ASUS UX301LA failed after 13 months. Its been back in and out of repair for the last 6 weeks. First time pick up same problem I took it in for. 2nd time pick up it wouldnt even turn on!!!!! Pick it up for the 3rd time today. When I took it in 6 weeks ago it had 2 x 128GB drives. Pick up (again) today and it only has 1 x128GB drive.

Enough is enough

I need to report ASUS to some govt dept, can anyone help?