QUOTE(Newbie838 @ Oct 27 2014, 11:56 AM)
My car just checked in for repairs and further diagnosis today. Estimated 2-3 days of hospitalization. The list this time is....
1. Faulty seat frame (replacement)
2. Rubbers on drivers side door (replacement)
3. Overall soundproofing failure (Diagnosis)
4. Jerky gearbox (Diagnosis)
5. Outside smells getting in (They said not to use "Auto" mode. It seems the auto mode occasionally opens the flaps to let outside air in. Instead, they recommended to manually control the fan speed)
6. Vibration noise from A pillar and dashboard
7. Noisy suspension with rattling noise
I'm hoping there will be some progress this time. I've already sent the car in 3 times for some of these issues. All to Glenmarie.
Today it took 40 minutes to check my car in and there was no parking there. I gave my car to an SC staff and he parked it somewhere in the SC. Many customers were in queue to be served by a service advisor. The guy behind the reception counter was a bit rude IMO. Naza has a long long way to go in terms of after sales service.
Wow, really major issues with your Pug. Let me know if they can fix #5 above, it's still unresolvable for me.
I don't have good experience with Glenmarie SC either. The reception counter has two folks - the guy lives in a dreamworld, while the girl just wants to brush you off as quickly as she can.
Does anyone from Naza actually read this forum? I still am not getting any answers from them since beginning July on the damages made to my car!