hi guys, i bought a new steelseries kana v2 mouse.

first step of course was to go to their official website and download the LATEST driver for kana v2, but end up the device driver is not installed even after installing the driver.

worst thing is, when i tried to uninstall (and shift delete the folder in the installed directory) and install it again, my device manager keeps having more and more unknown device under Other Devices tab. one time uninstall and reinstall again, 1 more unknown device came out. look at the picture i posted

i tried looking for tech support from official steelseries website and they did highlight about this problem, the link is here and this is exactly my problem
http://faq.steelseries.com/questions/393/W...on+will+exit%22.

of course, i tried all the steps mentioned in the website but still cannot get it to work

another thing, if u realised the screenshot below, there is this driver kana v2 gaming mouse, and all the other unknown device is below it. now when i unplug this mouse, uninstall all the driver and shift delete anything related to it and then restart my pc, this unknown device ALL will still be here in device manager...why ????

sifus around here, please help me. really really need your help to solve this problem, i dont wanna spend my rm200 on nothing

This post has been edited by masterpoloking: Jun 11 2014, 11:14 PM


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done that... already tried older versions too.. still same problem

any1 can help ?

Haven't really tried the mouse on other device, but I'm very very sure the unknown devices that keeps coming out came from me uninstalling the steam engine and reinstalling again - it will add one more after I do this step, and of course, and the mouse still didn't work.

Anyway, you mentioned about the firmware... You mean the firmware of the mouse or the steel series engine driver ?

Supposingly, if the mouse and driver works on other machine, and I do not want to reformat the current pc, what is the best step to troubleshoot for this? Should I find a way to somehow delete all the unknown device first ?

Someone please help... Thanks

This post has been edited by masterpoloking: Jun 11 2014, 10:40 PM

thanks bro, i appreciate your reply very very much... but i tried looking around at SS official website and couldnt find a specific page to download firmware? only can find the page to download the driver which is this http://steelseries.com/support/downloads
and of course i tried googling it but it keep redirecting me to this website above too... if you could be kind enough, can you actually lead me to the page to download this kana v2 firmware ?

thanks for the link to lyn steelseries thread.. will spend some time abit reading it on friday...thanks..

edit: my bad, there is actually a firmware update tool but only for sensei and kana...not kana v2. this kana probably not compatible with kana v2? i know its only 3.9mb and i could have tried it myself... but sorry im actually outstation and couldnt try it...

This post has been edited by masterpoloking: Jun 11 2014, 11:39 PM

i did tried plugging in into different usb ports, in fact i tried all of them including 2 of my usb3 port, but none of them has different results. is ss engine 3 compatible with kana v2? i dont think so right ? i've tried experimenting, i uninstalling everything and unplug the kana v2, restart my pc and then i just install the ss engine without having my kana v2 plugged. after installing, it came out message saying 'driver not available. please check compatibility', this message will surely popup and i have to close it, and when i try to open the ss engine, no reaction at all... all this is done without the kana v2 plugged in into the computer

suspect its my computer or windows problem ?

using win7 ultimate 64 bit, read from SS official website that the SS engine i downloaded can support this...
got it...i will try it on my other laptop and if the problem still persist, does that mean that there could be a problem with the mouse itself to begin with ?

im pretty sure all my usb port are working well, after having this error i tried plugging in my usb/harddisk in different combinations of all my usb port..all are working fine and no issue at all

This post has been edited by masterpoloking: Jun 12 2014, 10:15 PM

bro, i tried logging into safe mode, right click and uninstall all the 'unknown devices' from the device manager, unistall and delete all the steelseries engine driver...and then plug and play the kana v2 mouse in safe mode.
it works now, but when i tried to install the steelseries engine again, it is able to install but said unable to detect any steelseries devices... and 1 more unknown devices came out from the device manager. so this time i tried to right click on the unknown device and update driver software -> browse my computer manually then select the steelseries engine directory and here is what happened (refer to the picture below)

so basically now my kana v2 is usable but i am not able to use the steel series engine to tune the mouse

any idea ?


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it's the same...tested just now..haha

damn weird...should i just reformat the whole pc ? weird thing is...it says look for 'steelseries um bus enumerator' in system device in device manager, but what i have here is only 'um bus enumerator' (no steelseries word)... has it got something to do with this ?

edit: booted in safe mode and installed the ss engine, now my device manager is showing ss enginer enumerator.
but here's another problem

This post has been edited by masterpoloking: Jun 13 2014, 12:59 PM


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bro, just tested with my old laptop. working perfectly, SS engine can use to fine tune the mouse configuration, change to other usb port all also working

so that leaves with only 1 possbility: my this computer problem ?

problem solved after formatting

thanks guys for ur continuous support !