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TIME TIME Fibre Broadband™ v2.0, 500 Mbps into the future
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alpha128
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 Dec 9 2014, 08:53 AM
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Getting Started
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Hi all bro,
My contract with Maxis Fiber 10mb promotion (Rm118) had finished and thinking of jumping boat, I had bad experience with it, I am living in Pelangi Damansara Condo and the downtime of the internet sooooo frequent!
My modem been replaced more than 4 times within 2 years, the longest time for them to get it fix was 10 days! of cause la they didnt charge me for 10 days, now I get the latest modem and router still not good, occasionally I will dced from it.
Thinking of getting Time fiber as the 100mbs package quite attractive... Any sifu/bros can help me?
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alpha128
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Dec 10 2014, 05:35 PM
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Getting Started
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Hey bro, Does the Time fiber always down? I hope their support team will be better than Maxis as the Maxis always have to wait for the TM ppl to give slot and usually they give me some cock date and time that i can be at home to fix it! Though the call service center are okay QUOTE(Frostlord @ Dec 9 2014, 12:31 PM) line dced again this morning. call the help center but they say technician will contact me in 24hrs  Thursday is a holiday so most likely the technician will be here only on Friday thats 3-4 days downtime from 31 days (~11%) anyone know how to expedite this case? my email to skmm is already drafted out |
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alpha128
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Dec 10 2014, 05:50 PM
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Getting Started
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QUOTE(Frostlord @ Dec 10 2014, 05:36 PM) was fixed yst but it is just a temporary solution. the engineer also not sure what happen. how he solve it is retype the login ID and password repeatedly into the router till it can connect Walau! They didnt replace any new router/modem about it? I havent heard of temp solution before from ISP provider leh, if they come over your place they have to fix it! |
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