QUOTE(bondonabudget @ Oct 13 2014, 10:34 PM)
Hi guys,
Does anybody know what is the process like if I'm shifting apartments in the same building (already have a TIME fibre account)?
Hi Bro,
Process as following :
1) Fill in the Service Modification Form, tick Indoor Relocation.
* Remember to fill in Existing & New Address.
* You may put down your Required Date of Relocation.
* Let me know if you need any help with the Account No. & Service No. & also the Form.
* There's a fee of RM80 (Indoor Relocation) to be charged into your upcoming bill.
2) Send your request (with the Modification Form) to customerservice@time.com.my .
You will be contacted within 3-5 days time for Relocation scheduling.
3) On the day of Relocation (or whichever day earlier you prefer), dismantle the equipment (ONU, Router & Dect Phone) & put it back to the boxes & move it to the new address.
Our SI will be there to assist you with the new Installation.
* Since it's in the same building, sometimes the SI may help you with the dismantling, sometimes it may not. But don't worry, you can do it yourself.
Thanks.