Hi Hitman, I have the same problem like yours..but I try to guide you through. If you are using the standard modem that come with your streamyx package, its simple...first you need to go to Advance setup and write your streamyx id...ie "xxxx@ streamyx.com" and fill in your password...and thats it..try connecting again..I am sure it will work...I hope..That's what happend to me...I tried for hours but finally figured it out..I did not put the id correctly.