First of all, the MSI product you purchase does it come with onsite support warranty? Most warranty provided when you purchase the MSI product was standard hardware warranty that you required to send them back to MSI Service Center.

You can check it out here for MSI Malaysia's Service Center and Drop-off Point:
https://my.msi.com/page/service-location-new

You can check your monitor warranty entitlement at:
https://account.msi.com/en/services/warranty-book/monitor