QUOTE(mini orchard @ Oct 13 2020, 02:07 PM)
If you face such issue, is better and faster for customer to call the relevant appliances service centre. Is actually wasting time calling TBM and explaining to them your problem as they will also have to call service centre to relay the info.
Your first call to any service centre is they need your personal info, location, contact, model, date of purchase and fault reporting ... you will only the fault and sometimes certain fault can be solve over the phone. Then they will schedule an appointment date which you will only know when you are available and not TBM !
The above procedure is the same when you buy from any electrical appliances co. Maybe they didnt explain the proper procedure or were you expecting something beyong their duty.
actually if customers buy stuff from me, i help them to report to suppliers (more convenient for customers).
I usually ask customers to whatsapp me
1) video to explain the issue
2) receipt
3) warranty card if possible
then i foward whatsapp to my suppliers salesperson, simple. Rather then call customer service and explaining the problem on the phone, whatsapp a video is the most efficient way