Nope i already get "order had been shipped" email before i call them to cancel the order .. so
you can cancel the order even the phone is shipping.
This is the content of the confirm cancellation email:
================================================================
Suriani Aladin, 02 Sep 04:59 PM:
Dear XXX,
Your request for cancellation has been received and its being processed. We are very sorry for any inconvenience caused and assure you that we are constantly evolving to better suit your needs.
Order Number: XXXXXXXXX
SKU: XXXXXXXXX
Should you require further assistance please feel free to revert to us and we will be glad to assist you. Thank you for shopping at Lazada Malaysia.
Suriani Aladin | Customer Service Associate | Lazada.com.my
Azman Aziz, 02 Sep 04:30 PM:
Hi team,
Kindly return item to WH as cust req for cancellation,
TN XXXXXXXXXXXXXXX
TQAzman Aziz | Customer Service Associate | Lazada.com.my
======================================================================
See, they calling their member bring the item back to warehouse, so even the goods had been shipping we still can cancel it

Thx bro !!!!! I had called them... But keepp wait and wait while listen to the music... Around 6 times only can reached... But i had request for the email that u told me.. Really thx to u