Usually will be there for 1 or months. Is local or international fraud case? If international will be much more complicated, considering our police's efficiency.
Even if you are required to pay, the max is rm250 only.
Verbal don't take for granted.

untill now still got new case ?
u using old titanium or new titanium ?

update, i called ocbc again, trying to get rebate for rm50 gst for the new replacement card which i have not collect yet since sep, failed to get rebate.

decided to block the card. after ocbc fully refund for the fraud transaction, I will decide then, to keep or to cancel.

if ocbc not going to refund in full, i will cancel the card and close my account with them.

did the swipe transaction goes into your statement on 12/12?
if it is listed in the statement, then the rebate should include it as well..just call CS for clarification

You may have to call CS to find out why and share with us the mystery. Must be a mistake from ocbc. Otherwise your case can serve as a warning to all other card holders here.

So far I have not encountered any missing 1% CB.
Recently, I swiped a 10k investment end of last month and gotten RM100 CB in this month statement. 
And I put it through 0% BT to AEON can get another RM40 worth of cash credit points. 
The investment is kinda high risk, I have requested for refund. When the 10k refunded, I will put into FD for further gains.
Milking it out from the monetary systems. 

yea, call the CS and find out what's the reason..the 1% rebate is regardless of what type of transaction..as long as u can swipe it, 1% give it for u