Their after service sucks! Quality sucks! Arrogant sales manager!!!

Sent a ring I bought from one of their shop for repair (a small diamond fell off just mere 2 months of wearing it, BAD quality!!!). 3 months later, went to the shop to pick up the supposed newly repaired jewellery, but was presented a same design but UNDERSIZE and LESS WEIGHT ring!!

Instead of admitting their mistake, they try to convince me that the ring IS mine. I ask them about why the size and weight are different, they did not give me a solid answer. They lost the ring but did not want to admit it, but rather changed it to a different ring, lied to their customer and dragged the problem for months.

Then after some argument, they give me 2 options, and expect me to choose one and shut my mouth (BAD SERVICE!!!), mind you, there will be no money refund available!! either they replace it with different item or they add up white gold to top up the ring's weight but whatever it is I'm stuck with their low quality product forever!! FCUKKKKKKKKKK!!

This will be my 1st and last LAZO DIAMOND experience!!! LAZO DIAMOND SUCKSSSSSSSS... Stay away from any LAZO DIAMOND product!!!! For those who already bought a product from this dodgy company, let it be your last...

*virtual high-five*

seeee i'm not the only one!!!

The manager had the gut to tell me not to think much about the ring's size and weight differences, but rather the solution. Still not admitting their mistake.