You can change/reset the password at their UniFi Customer Portal

Why do TM charge extra? Mind telling what are the extra charges?

I face this problem before. Like you, all my device can connect except my MBP.

My solution was to change the SSID, password and channel, use non overlapping channel.

It's the MBP (I think ).

Use non overlapping channel, test all of the non overlapping channel, change it until u can connect. In my case, a few of my neighbour are using the same channel, so when I changed it to another non overlapping channel, it works fine.

Have you tried using LAN cable?

ic... have u tried other router?

This just happen recently ?

Did you change your router's administrator's administrator password ?

First, change all the router administrator password

Make sure there's proper ventilation so router does not overheat

Can DIY but be careful, safety first. And may not be cover under their TnC.

Or can call your previous contractor, the ppl who did the wiring for you when you first install it.

Yes, extremely important.

It's one of the first few things one should do when receiving their router.

If someone manage to access your WiFi, they can easily access your device too. This is especially so if you live in a high density and close proximity area.

For example, TP Link default username & password will be 'admin'

Sadly, TIME fibre is only available for high rise buildings.

And if you read the TIME fiber thread, lately, there's a lot of problems with their connection.

Yeah, tell me about it. Facing the same problem here.

You can use a password manager, then you only have to remember 1 master password. Works even better if it is in cloud, easily accessible to other device but at the risk of unauthorized access. Your choice.

Try these settings below,

802.11 Mode : 802.11gn
Channel Width : 20 MHz
Channel : 1 ( or 11, or 6*. 6 being the default for most device should be avoided, or try it last)

WPA Mode : WPA2 Only
Cipher Type : AES


Can any of your device connect to other wifi?

Did you enable your DHCP server in your WAP?

Did you enable your MAC filtering?

Did you restart all your devices (ie. router, WAP, MBP, iPad, iPhone, etc.) every time you make any changes?

Did you save your changes?

Can any non Apple device connect to your WAP?

Do you live in highrise or landed ? Cos I'm just wondering how you get such a good offer.

I checked and it works for me. Maybe you should clear your browser cache before trying again.

Yeah, as cybpsych mentioned, you could login to your credit card to make online payment . That's what I always do.

Every time I encounter this problem, I will delete the app and reinstall. I notice that the app tends to cache old stuffs making it bloated and taking more space.

Can share the number of the promo?

Did you terminate your telephone line?

Upgrading is only step 1. You'll also need to terminate the telephone line.

If i remember correctly, if you choose keeping your tel line, they will charge you RM 1. Better open a case with TM.