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Unifi Official TM UniFi High Speed Broadband Thread V19, ( -_・) ︻デ═一▸ Maxis & Time

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harrie
post Sep 16 2014, 12:38 AM

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i'm having this kind of issue since last week friday i guess. and i use digi, maxis, celcom, streamyx all can surf....my company business unifi can surf also. only my home unifi not able to access.....loading forever and error....damn!
harrie
post Sep 16 2014, 12:40 AM

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this is what i get from other ppl complaint.


Thank you for contacting TM UniFi. Firstly, we would like to apologise for the late reply.
Referring to your e-mail dated 1st June 2013 pertaining on Unifi connection issue to china website, we apologize for any inconvenience that you are facing currently. Currently we observed increase in traffic flow towards China sites. This might be due to:
- booming of popular games server and content provider in China
- increasing demand of bandwidth hungry application ie: video/music streaming, iptv, online gaming, p2p
- huge demand of China based traffic for biz purposes
This will result in customers experiencing some degree of service degradation while accessing contents hosted in the China, such as slow internet speed during surfing, downloading, streaming and online gaming. However, traffic to other countries is not affected.
However, please be informed that we will continuously improve our network to deliver the best experience to our customer and not only to china, but to the other destination as well. At the meantime, we really appreciate your kind patience, as we will try our best effort to resolve this problem. We sincerely apologize for the inconvenience caused.
For further assistance or feedback, kindly e-mail us at unifi@tm.com.my . Alternatively, you can also contact TM UniFi at 1300-88-1221 for "Technical Customer Support" and “General enquiry and Billing”.
We look forward to serving you better.
Regards,
Razana Othman
TM UniFi Centre / Email Team
(Sales) : 1 300 88 1222 Mon-Fri (9am – 9pm) , Sat (10am-6pm)
(Customer Support) : 1 300 88 1221 (24x7)
E-Mail: unifi@tm.com.my
harrie
post Sep 16 2014, 11:00 AM

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yep...only home unifi all affected. the rest works like charm...i guess is time for me to cut unifi and back to streamyx==

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