Thank you for contacting TM Unifi.

Referring to your report number [removed] regarding on your issue, we sincerely apologize for your issue. Kindly be informed that currently there will be degradation faced by Unifi users while browsing towards China sites due to link congestion. This is due to the increasing traffic in the links which connecting Malaysia with North Asia Countries.Please noted that the routing network to the international is different within ISP and treatment of IP. For the outgoing path towards international could be control by TM but the incoming from outside it’s beyond TM network and depend on other ISP treatment whether they treat us as backhaul/peering or transit.

At the mean time, we really appreciate your kind patience, as we will try our best effort to resolve this problem as soon as possible.