Hey fellow UniFi users, just want to ask your opinions.
I hv been using UniFi for about 2 years now without any problem, but a recent development has made me worried.
You see, I live in a terrace residence, and one day my neighbor decided to extend the back area of their house by building a room over their backyard. My outdoor UniFi cable (black colored, but still thin) crosses over a part of the neighbor's backyard towards the telephone pole with the UniFi box...apparently the technician who installed the line did this to minimize how many bends are in the cable for so called 'maximum speed'. I don't know if it's bullsh*t or not.
Anyway, recently, the neighbor's renovation has finished, and now part of my outdoor UniFi cable goes through a small gap in the neighbor's new wall. A small part of the cable has been covered in a small amount of cement, and at one point during the construction, the optic light on the BTU went red for a few seconds because the construction workers were yanking the cable non-stop. I went out to scold them and explain that the fiber cable is fragile, but they ignored me for the most part and continued to treat the cable as just another obstacle.
Right now my line is fine, but I'm worried that the neighbor's inconsiderate act might have damaged the cable in some way. As prevention is better than cure, and I don't want to wait weeks for a TM response while not having internet access, do you think it's a good idea to call a TM technician over to take a look ASAP?
Sorry for long post, and thanks if you read this.
Should one day you find yourself without internet, who you gonna call? G̶h̶o̶s̶t̶b̶u̶s̶t̶e̶r̶s̶ I mean TM lah of course!
Until then, take it easy. Your 'responsibility' only starts at the modem. Anything before that is TM's.