It was actually a RM30 discount offer: VIP5 to VIP10 for RM169, or VIP10 to VIP20 for RM229.

From what I know, this offer was available only for a while last year, provided TM calls you to offer the upgrade. If you call TM to do upgrade, you will only get RM20 discount, which is what you and many others got now regardless who made the call.

which router are you using?

Check the settings to see if wireless is disabled.

Otherwise, you might have a faulty router.

It shouldn't, but just double check just in case.

Well, it's always better to replace the TM-supplied wireless router to 3rd party ones. If low budget, a TP-Link TL-WR841ND will do, but better still to go for one of the Asus routers with support for TM UniFi.

Well, if you are on a budget, yeah, the Asus RT-N12HP (take note on the "HP" *) is good enough.

* HP is the model with 9dBi high power antennas. There are also variants as follows:
1) RT-N12 (normal 5dBi antennas)
2) RT-N12UHP (similar to RT-N12HP but with USB port)

I thought I seen that in All IT Hypermarket... unless I saw wrongly the RT-N14UHP

The Asus router models with "U" is necessary if you need USB support for printer sharing or setting up shared drives using ext HDD or thumbdrives.

But of course, it may not be practical for printer sharing if the location if your printer is far from the router.

In my case, my RT-N12HP is the main router, but I set up my old TP-Link TL-WDR4300 as a print server (printer is far from the main router). In this case, the WDR4300 connects to RT-N12HP via HomePlug (using LAN, not WAN port) and DHCP is disabled on the WDR4300. On top of that, it also acts as a switch. I disabled the wireless and removed the antennas as I don't require it.

This post has been edited by jolmy: Oct 2 2014, 01:59 PM

go for the various Asus ones.

If the router is in a silver plastic box, better snap the photo that includes clearly the brand & model printed on the top left corner. All the TM-supplied equipments recently come in their standard silver box design, but inside it could be from various brands.

Highrise UniFi user here.

True enough! WiFi is definitely a problem in highrise. Even using Asus RT-N12HP (with 9dBi antennas) while it improves in terms of range (wider coverage), the speed drops when I move more than 5m away from the access point.

I just have too many neighbors with wireless access points creating so much interference problem. Solved it by using HomePlug for desktop and notebook. Stable & works well! Only using wireless for mobile devices such as smartphones.

From my understanding, the omni-directional antennas used in many wireless routers are designed to focus the transmission downwards, which is why many users are having problems with wireless at the upper floor while their wireless router is placed at the ground floor.

The best is to place the wireless router at the upper floor and it works well to cover almost the entire house (for a standard 2-storey terrace or semi-D).

I tested HomePlug on my kampung double-storey house with 3-phase.

Using Aztech HomePlug AV (200Mbps), it works across different phase, but the maximum speed is slightly reduced (checked on the software provided by Aztech). On same phase, subject to wire length & cable quality, usually can get around 160 to 180 Mbps while on different phases, the speed will be reduced to about 100 to 120 Mbps.

But that's more than enough for your 5Mbps UniFi (also 10 and 20Mbps).

If however you do face problems, suggest you call your electrician to reconfigure the distribution to put all sockets that you going to use HomePlug on the same phase.

Actually quite a number of subscribers recently got the silver router. In fact, almost all equipment given by TM to subscribers now come in the silver box - modem, IPTV STB, etc.

My cousin few months ago got UniFi and got the silver router, it's a D-Link but cannot remember model, a 4-digit model number that begins with 2... not the DIR615 that we many of us once got. Wi-Fi antenna is internal, and feedback from my cousin - sucks! I helped him replace it with an old TP-Link TL-WR841ND that I used before.

Even in a condo, if you sit in a separate room from the wireless router (separated by door & wall), the wireless signal is seriously weakened.

Possibly... I am on VIP10 but upload speed always around 5Mbps but download is ok at 10Mbps. Could be copper wire issue at highrise.

I did log on to the VDSL modem and saw the DSL speed something like this:
Download - around 28Mbps
Upload - around 5Mbps.

So far I have not taken any action on this issue. Perhaps anyone here can advise?

It helps if you do tell us whether you are connected via Ethernet cable, HomePlug, or Wi-Fi when you get slow speeds.

I am on VIP10, using Asus RT-N12HP. If using Ethernet cable or HomePlug, no problem, full 10Mbps! If using Wi-Fi, if I am close to the router, < 5m, good, I get 10Mbps too! However, if I go further away, e.g. around 7m to 10m away, sometimes I get 10Mbps, sometimes the speed drops to just 5Mbps.

No, you cannot connect through modem.

In any case, which model of the router are you using?

High gain antennas help to improve the coverage, not optimum speed.

Previously when I was using TP-Link TL-WR841ND with twin 5dBi antennas (the same as your RT-N12), when I am more about 10m away (in my room) from the access point (at living room), the wireless signal became unstable and kept dropping & disconnected. However, the Asus RT-N12HP with 9dBi antennas solved this problem - stable signal & no disconnection.

As for the speed, it very much depends on the co-channels & overlapping access points in your area. If you stay at a landed house, chances are, the wireless co-channels & overlapping interference is not as serious as if you stay at a highrise condo.

You should have realized that there are 13 2.4GHz Wi-Fi channels available for you to set to. In the real sense, we all should be only using channels 1, 6 or 11 because the other channels will overlap with at two of these 3 channels. (See attached image)

So if you use Channel 11 while your immediate neighbor uses Channel 6, you are good to go (assuming no other neighbors)

However, if your immediate neighbor uses Channel 9, this creates an overlapping interference and caused the wireless signals to be distorted with errors, resulting in retransmission, thereby reducing the throughput (speed).

If your immediate neighbor also uses Channel 11 just like you, this is called co-channel, and the available bandwidth will be shared between you & your neighbor's access points. So you will notice that your throughput (speed) suffers if your neighbor is actively using to download large files such as P2P.

Problem is we all have more than one neighbor, and made worse in a highrise condo because you have neighbors who set to the same channel as you, overlapping channel as you, or even those who set to Auto that keeps changing the channels.

In such an environment, it is best to consider direct Ethernet cable connection to the router/switch instead of Wi-Fi. If pulling cables is not possible or you don't want to see cables laying around on the floor, nailed to wall or ceiling, spoiling the look in your house, then using HomePlug is a good alternative - this is what I am using to connect laptop & desktop PCs at home. I only use Wi-Fi for smartphones.


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