My internet connection started to constantly have "request time out" since two days ago, I used cmd google ping to monitor my connection and notice the connection is not stable.

It disrupt skype pretty bad and I constantly loose connection as a result, games and download is not so much of a problem but this is getting annoying.

I have reset router and modem, call tm to change port, delete and reinstall connection pathways as well as resetup network connection and re-install network connection. But so far nothing seems to work.

Morning would have less timeout but sometimes it's heavy and frequent disconnection in the afternoon or night time.

Anyone have this same problem?

It's more than a year now. Sadly. Perhaps I think I should buy myself one then. Thanks!

if u hv not been reading in this section, pls take note to buy a router that is labeled "unifi ready". don't buy one that isn't compatible!

also, when u install new router, u need to call unifi to get the router password which is not the same as wifi password.

not difficult to change router, just read this section a bit, lots of experience by many users...

If it is constantly then it could the quality issue of the modem. They give it free but it's low quality.

I have the same issue before. Browsing are OK at day time but at night it becomes slow or can't load websites. I called and reported more than 3 times and they always ask me to do the so called Ping plotter work for them. The technicians didn't solve my problem until I ask them serious what is really going on, they told me the modem was low quality. So I changed both the router and modem and the problem not happening anymore. $50 service charge + router cost. Modem is free for lifetime.

just subscribed to unifi..although got so many negative comments...i do believe it is the most stable connection compared to others...hopefully

I believe you haven't looked at the ABN thread.

TM is the best among the worst so to speak

They even told me to change my wifi password

How does changing my wifi password help me with my internet speed? wtf

And tells me to use Unifi speedometer

Unifi speedometer shows 1.64 down and 3.06 up



..|.. f***

yes, it is far from perfect but is probably the best u can get in this land.

and.. i wonder why the abn threads keep going with the daily moaning n groaning.

i wud just dump it, tell them to go to hell, move on with life!

This post has been edited by AVFAN: Nov 5 2014, 07:35 PM

Time Fibre is better.
But sadly, it's availability is very limited.

ya..my condo got coverage wait contract habis..

anyone experience slow connection at night?

time fibre as in with the astro package?...sorry not so familiar

Hey,

Anyone here canceled their unifi account and reapply to a higher speed? (ie VIP5 to VIP10) just to get a new modem and other equipment?

I want to upgrade to VIP10 but my current equipment already 4yrs old...anytime will kaput. And if kaput after I upgrade, equipments will have no warranty.

Seems my btu modem gona dead soon.. Power keep off and on itself. Sometimes it turns iff for hours. Last time i called tech he fixed it but didnt replace. Any sifu knows how to fix it like the tech did? Lazy to call tm again

If your 24 months contract has expired, just terminate & register a new account.
They will only ask you to give back the BTU (modem).
You can keep the rest of the equipments.

Also, new Residential Gateway (router) from TM is not better than the old one.
It's still piece of crap.

You're better off using a 3rd party routers.

That depends.
The Astro IPTV comes with 2 different ISP. It depends on your area.

If the ISP that comes with the package is Time Fibre, go ahead & register with them.
If the ISP that comes with the package is Maxis Fibre, just forget it.

Usually those on vip5 package, TM will call to upgrade to vip10 with the price of either RM 179 or RM 169.

If you terminate your vip5 & reapply for vip10 doesn't that mean you'll be paying RM 199?

THe BTU is life time warranty while the router is 1 year.

Hey fellow UniFi users, just want to ask your opinions.

I hv been using UniFi for about 2 years now without any problem, but a recent development has made me worried.

You see, I live in a terrace residence, and one day my neighbor decided to extend the back area of their house by building a room over their backyard. My outdoor UniFi cable (black colored, but still thin) crosses over a part of the neighbor's backyard towards the telephone pole with the UniFi box...apparently the technician who installed the line did this to minimize how many bends are in the cable for so called 'maximum speed'. I don't know if it's bullsh*t or not.

Anyway, recently, the neighbor's renovation has finished, and now part of my outdoor UniFi cable goes through a small gap in the neighbor's new wall. A small part of the cable has been covered in a small amount of cement, and at one point during the construction, the optic light on the BTU went red for a few seconds because the construction workers were yanking the cable non-stop. I went out to scold them and explain that the fiber cable is fragile, but they ignored me for the most part and continued to treat the cable as just another obstacle.

Right now my line is fine, but I'm worried that the neighbor's inconsiderate act might have damaged the cable in some way. As prevention is better than cure, and I don't want to wait weeks for a TM response while not having internet access, do you think it's a good idea to call a TM technician over to take a look ASAP?

Sorry for long post, and thanks if you read this.

guys, introduce me your recommended unifi agent. thx

Fiber is not as fragile as many taught.
As long as your connection is fine, don't need to do anything or worry, nor telco will act on something which is working fine.

Fiber is susceptible for "fragile" if the cable is bend or pull excessively.

Fiber although inside is glass, it is protected by insulating materials. It is not exposed, nor as fragile as glass bottle.
A good read on myth of fragile of fiber cable.
http://www.ptnowire.com/art2.htm