QUOTE(ronnie @ Jul 1 2014, 09:22 AM)
I received the follow-up call around 4:45PM yesterday : All my transactions >RM1 will get SMS from 30 June 2014 onwards.
When I performed online transactions, I get the OTP SMS but not a SMS transaction alert upon completion of transaction (i.e. merchant page says OK).... is this normal for you as well ?
for the online transactions, think it's a standard norm as OTP had been send to one's registered phone no. and in order for the transaction to go thru, one need to key in the OTP. Therefore, it's sort of an acknowledgement by the account holder of the validity of the transaction.
swiping physically don't need OTP so a SMS had to be sent to notify one of any transaction occurred and for the account holder to contact the bank in case of unauthorized transactions.
Most banks have the below policy
Will there be a situation where customers won't receive an SMS alert for transactions?
Yes - they will not receive an SMS alert for transaction when:
1) the transaction amount is below the preset SMS alert threshold
2) the online transaction is performed through a 3D secure site
customers have opted not to receive SMS transaction alerts
This post has been edited by millenniummonkey: Jul 1 2014, 10:27 AM