QUOTE(kart @ Feb 23 2015, 04:33 PM)
Priceless comment.
Public Bank Customer Service also tells me that it takes about two weeks to get your application approved, and the card to be delivered to your house or home branch.
How come Maybank can be so efficient in performing eligibility check, CCRIS check and CTOS check within an hour, whereby Public Bank needs 2 weeks? Kudos to Maybank for their speedy approval on credit card.
Perhaps, Public Bank Card Centre needs to organize 2-week long meetings, with Tan Sri Teh and Public Bank Upper Management, before they can process credit card application for a commoner like me.

Maybank has improved their service by a lot in recent years
Public Card stil has long way to go. My EMV chip got spoil so I got replacement Card and got few options how to activate the card
1) Self Service - via SMS
2) Call in
I normally use Option 1 - got a return SMS that says, TQ for using SMS to activate your Card. It will take 3-working days
I was like
So I called the Number, spoke to a CS and told him what happened
The reply was that SMS Self Service needs 3-days, call in is immediate
Told them do you know how much biz Public loses in 3-biz days? Please fix your SMS activate to be immediate in line with your competitors