elloz everyone.

i'm thinkin to downgrade my postpaid 450min plan to 250min coz i don't use that much these days. is it a hassle to do so? most probably will be doing it after CNY.

Yup. done that. they just said go to the service centre to do it.

Hmm ok. Thanks. I was thinkin perhaps the Minutes plan maybe have some contract and stuff and maybe have to pay to downgrade or something.

For those who are using the Minutes plan, how do you check on how many minutes u have used for that particular month? you have to call them up all the time to check?
Is there a way to sms to check our Minutes status?

Yea i usually do this now. But would prefer the instantaneous SMS method. hehe. And maybe sometimes the Customer-Service assistant may give us wrong information.

True. And also you can't check how many minutes or sms you have spent for your postpaid plan this way. What is shown is only the outstanding bill.

However, is the monthly billing cycle fixed at the 13th of each month for everyone? How about the rest of you? I checked and mine is also the 13th of each month, which means my Minutes will reset back to 0-used minutes on the 13th of each month.

Weird. The customer-service assistant told me it's different for everyone.

But anyway, i double-checked with an ex-Celcom employee. He said it's fixed billing date for everyone within a certain location/state.

However, is it confirmed that the Minutes reset back to zero on the 13th of every month? I just wan to be sure.

Oh ok. Thanks crynobone. Maybe will call up 1111 to disturb them later. but i think goin there to ask is better.

Anyway, anyone use the Voicemail function regularly for their Celcom postpaid line?
Just wanna ask whether are calls to Voicemail included into the default Minutes (like 250min/450min/etc)? Or are they charged in additional to that?

Because if states here 'Standard Call Charges' apply: http://www.celcom.com.my/cep/productservic.../voicemail.html

But we know that our call-charges for Minutes plan is around RM0.15 (450mins plan) and RM0.20 (250mins plan) for the whole day while it is stated for Voicemail, there is peak and non-peak charges.

Can someone using Voicemail clarify this? Thanks.

Oh. That means they are different more or less. Perhaps all the billing-cycles are set around the middle of the month.

Ok. Thanks. Let's hope they are included in our free-Minutes.

Wanna ask anyone has experienced paying their bills late to Celcom yet?

I've got a bill due tomorrow and they haven't received my cheque which i sent on the 25th of Jan yet.

Does anybody know when do they start to bar the line for late payment? Is it directly after the due date? or 2 weeks after the due date? or 1 month after the due date?

I've called Celcom customer service to ask about this matter but they just said "Don't worry, sir. Your line will not be barred so fast."

Thanks in advance for who can answer my question. Especially those that make their payments late like me.

hey ppl.
i've currently changed from my 450mins plan to my 250mins plan successfully already. no charges i think but i'll only know this in my next bill. good thing is i was only charged for the calls/smses i used with the 450mins plan and the bundled minutes that was not used will be credited into my next month's bill.

btw, are calls made to 1111 lines free or not?
and i'm not sure how the bundled minutes for the Minutes Postpaid plan is calculated. seems like usually my Minutes that are used are a lot more than what is recorded in my phone for outgoing calls (by using Call Timer function). like at least 50-100 minutes more.

This post has been edited by shockk: Feb 6 2006, 06:46 PM

yeah. 20sen per min. but if you sms a lot more than you call, the RM50 (250min) package actually much better because the sms only 8sen to any number.

Depends on the usage lor.

If you mostly call the fav 8, the surely more worth.

But for people like me who calls all sorts of number (including fixed lines) a lot, the Minutes Plan is for me.

Well, do you still have an outstanding amount owed to Celcom?
If not, then you shouldn't have gotten that warning.
If yes, then when was your outstanding amount actually due? If it was due a long time ago, then better pay up. You probably need an outstanding amount that was due longer than 1 month or so, then only they will call you up i think.

As for my January 13th bill, the due date was February 5th. They received my check on the the 6th or 7th of February. Never got any warning SMS and call from them. Line not barred at all.

Yup. No problem paying more. It will just be credited to your account. Like my account now has some extra amount in it as well since i downgraded my Minutes plan.

However, if you have no outstanding amount, have you asked the Celcom people why they keep warning you about it? Perhaps there is another reason behind this.

And also, if you do use up to the maximum limit for your Minutes plan, your line will be barred automatically. You won't be able to make any calls. But i am not sure if by paying your February bill in advance, they will unbar you line this way.

I called up the customer service.
The customer service assistant said the 100min plan is only for supplementary lines. Arg. Damn stupid.
So it is possible to downgrade from 250min to 100min plan?
I'm on 250min plan now though.

hmm.
has anybody successfully downgraded their Celcom 250 (or more) Minutes plan to Celcom 100 Minutes plan recently?

Hmm. The ad they made for Black Ice on TV.
Make it look like so gaya like that.
Some more go and call it Limited Edition in the ad.

Anyone actually bought it? Please give a short review here.

cool, goldfries. thanks for your info. XD

i also have a friend who is on 100min plan. but he is a very-long time user of Celcom. maybe 5 years or more, so maybe they allow him to use the 100min plan as to repay his loyalty towards Celcom or something. LOL.

when u registered, u straight away went into 100min plan? or were u a long-time user as well?

damn. if can, i really wanna go today to get it downgraded.

oh. ~
yeap. the same thing my friend did as well.
last time when they first introduced the Minutes plan, those people already on the Celcom Postpaid could change to this.

but now it seems the option is not given anymore. sigh. anyway, thanks.
also, if they did allow people to change to 100min plan now, i think they would already have advertised it.

Hmm. Actually, i used to be a heavy-caller. That's why i picked the 250min plan, then after that, now i'm a super-smser. LOL. Oh well, maybe i'll just stop sms-ing a lot now. hehe.

Also, i checked with Celcom about the 100minute plan. They said the calls are not just at RM0.25-0.30 flat rate. They said it's based on peak and non-peak rates. So end up don't save a lot also, they said. I don't know how true is that though.

Now my usage is about 220-240minutes per month for my 250min plan. Even for the smallest and non-important thing also i make a call for it. LOL. Usually my bill just is RM53.

try to call 111 and ask them yet?

see if you can change to 100mins plan or not. if u can, hmm.. then good.