ii will try it and let u know but may i know how ur customer found out the problem and how he fixed it?
how to set up the remote control for my tv as well as on the remote control a few button are design for tv right?

for wireless mouse any mouse can function welll or only specific mouse to be use together to box?

I will PM you about how to isolate your home electrical problem.

Himedia remote control come with 4 self learning remote control key, you can use it to remote your TV included Power On/Off, Volume + and -, AV selection. Just follow the below step to let Himedia Remote Control learn to control your TV set :
a). Press and hold the key "Set" on Himedia remote control for 2 seconds, the LED lighten and entering learning state.
b). Press the key you want to learn, such as the "Power" button, LED lights blinking the RC is on the study and receiving status
c). Put transmitter head of two remote control in a straight line (a distance of 2-5 cm), press "Power" button of the TV remote control, the LED of HiMedia remote control will blink rapidly 3 times and on long lighting status, then learning completed
d). To learn other keys, repeat steps 2 and 3
e). Press the "Set" button to save and exit the learning state, learning is completed, LED light goes off

The normal plug and play wireless mouse will work for Android.

snigapoe has rectified the problem by changing to another power outlet. This is not the Himedia problem but your home grounding has current leakage.