Hey people! I'm not sure if I post this under the correct forum but I wanna know if any of you here ordered anything from this Korean skincare company known as AC Care Cosmetics before? It's a cosmetic line that claims to battle acne and clear the skin within 2 weeks.

Anyway, I ordered from their website on Monday night so I'm sure the order is processed the following day. I paid an additional 19USD for First Class shipping which they claim will arrive within 2 business days. But I have not received anything until now!

My questions will be:
a) Anyone here has experience ordering products from Korea before? How many days does it take for the products to arrive?
b) Is it possible for the products to arrive in 2 days (Korea to Malaysia) using EMS (express mail service)?
c) (this one is not really relevant but just to get something off my chest) do you think it's very unprofessional and rude not to reply to a customer's email just because I scolded them for not doing their job properly?

I hope someone replies me....anyone! I'm so desperate