QUOTE(theGOne @ Jan 17 2007, 12:54 AM)
Hi alkt,
Do you know what sort of info/items need to be presented in order to claim warranty replacement? E.g. receipt (sigh.. malaysia's shop receipt, don't think they will accept that) And is it a one-to-one replacement on the spot?
Well, I do have relatives there.... but they are not "tech" person

if your set manufacture date is less than a year, they will honour the warranty even if without receipt. just check at the back of your xbox for the manufacture date.
the most important for the caller (your relatives) is to convince them the caller tried everything already but still the machine is 3ROD. don't tell the tech support sometime can go into dashboard, just say 3ROD all the time. important is the caller must convince the tech support that the caller tried everything already, don't let the tech support say tried this and that then the caller call you back and ask you to try this and that.
they exchange 1 to 1 on the spot. just need to bring the console only, detach everything from your xbox, including the HDD. after convince them your xbox really need to be replaced, if got stock they'll ask you to come in 2-3 days. if no stock might take until few weeks. they check for the MS SEAL infront the unit, so make sure yours still got em.
like the HK shop, a small shop lot was the MS's official replacement centre.