bos.. more people doesn't mean got a lot of defect in the devices.
coz some people are just too afraid to fix their phone themselves.
Not every cases are hardware related, some people might just have random bootloop which usually can be fixed by flashing back the official rom, but they don't know how/too afraid to fix it themselves.
same thing with malaysian government hospitals,
you go to the emergency department, got how many cases u saw people are actually dying?
some sikit2 sore throat ald kena jumpa doktor pakar..
worst still, some apek just go there buat muka kesian for the sake of getting free MC only..
my point is, don't judge the book by its cover, at least samsung sc are entertaining its users and giving their after sales services.
Yeah.. What u say is true. Fear of trying. That's how company makes money. Some go there for warranty claim. They claim warranty like insurance... Hahaha.. Go there lie about having phone restarting many times, screen blackout. Hoping that Samsung will change the motherboard or phone... Same thing with Apple. They change the whole phone when users give excuses...