May 11 2015, 01:31 PM
QUOTE(Unseen83 @ May 8 2015, 08:29 PM)
Hello, Unauthorized Charges"
AT 2am 19 April i receive phone msg from CIMB(i have CIMB Direct access Platinum) that i bought a Holiday tour, my cards charge by ORBITZ.com $USD 964.85 and RAKUTEN PRICEMIN amount of Euro $21.75 total this Illegal/unauthorized charge cost my CC RM4K++ so i do what natural ppl receive a illegal charge 2am wake up sweating panic call Cimb/direct access i did not authorize the charge, i did not made the purchase... so OP inform me the charge is denied/ my CC is cancel new cards is on the way... so i gone back to sleep and next morning i call again CC service center i ask .. i was shock i been charge minus my current cc balance... :shock... they say i need to write letter inform cimb to file a Dispute towards the charge... i am upset.. but i wrote letter / send them EMAIL they inform me dispute take 45days to be resolve... and is under investigation... xxx
My question.. have any one Experience this ? on CIMB CC... what the outcome as i am worried!!! RM4K+ is almost 80% my monthly pay
xx please ADVISE! opinion... xx thank you...
I had a similar problem a few years back, but my problem was because the chip of my credit card was cloned or should i say i had the fake one while the real one went to someone else [just got the card and had activated it but never really used the card yet]. Whoever who had my real chip went on a shopping spree in Penang and swiped 6k++. The bank called to confirm if i have swiped 6k plus in a furniture shop in Penang and of course i said no cos i was in KL when the transaction happened. AT 2am 19 April i receive phone msg from CIMB(i have CIMB Direct access Platinum) that i bought a Holiday tour, my cards charge by ORBITZ.com $USD 964.85 and RAKUTEN PRICEMIN amount of Euro $21.75 total this Illegal/unauthorized charge cost my CC RM4K++ so i do what natural ppl receive a illegal charge 2am wake up sweating panic call Cimb/direct access i did not authorize the charge, i did not made the purchase... so OP inform me the charge is denied/ my CC is cancel new cards is on the way... so i gone back to sleep and next morning i call again CC service center i ask .. i was shock i been charge minus my current cc balance... :shock... they say i need to write letter inform cimb to file a Dispute towards the charge... i am upset.. but i wrote letter / send them EMAIL they inform me dispute take 45days to be resolve... and is under investigation... xxx
My question.. have any one Experience this ? on CIMB CC... what the outcome as i am worried!!! RM4K+ is almost 80% my monthly pay
xx please ADVISE! opinion... xx thank you...Had to do police report and submit it together with the dispute form to CIMB...the whole thing took about 6 months to officially clear the case. Oh, they have also requested back the old card for investigation purposes and gave me a new one. I didn't have to pay a single sen from the whole ordeal.
Do get the phone number of the person in charge of your case call them from time to time to get updates.
Hope this helps.
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d a m... should i done Police report ? as CIMB did not advise to make police report as CC not been stolen 
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