I activated my cimb cash rebate platinum card last week. Before I activated it, I asked the customer service officer twice to confirm. She said airasia and malindo is entitled to receive 20% rebate. Don't know how true is that. Is there anyone who manage to get the 20% discount on Airasia?

So the customer service officer was lying when she told me Airasia is entitle before I allowed her to activate my card? CIMB really sucks. Going to complain to them.

My friend emailed card centre to confirm whether Airasia is entitled to get 20% rebate or not. Here's their reply.
They don't even dare to give direct answer. Instead they ask us to read the term and condition again. So? the answer is yes or no? What kind of customer service is this?


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me too. I called and confirm that MCC code for my air ticket is 4511 which is entitled for the 20% rebate. But I didn't see the 20% rebate. They give me 0.2% rebate instead of 20%. They also charged me RM 10 for the stupid zing card.

Tried to call the customer service from 7pm until 8.30 pm but couldn't get through. May be too many customer called last time to complaint about the 20% rebate or their customer service is really sucks.

I bought the ticket on 3rd April. Statement date is 28th April. MCC code confirm is 4511. Can anyone confirm that the 20% rebate should be in April's statement or May's statement?

I bought the ticket on 3rd April. Statement date is 28th April. MCC code confirm is 4511. Can anyone confirm that the 20% rebate should be in April's statement or May's statement?