You can't “camouflage” to be nice, you have to be “just nice”. Ask Blofeld! Here is a quote from one of the World's Top Leadership Guru, John C. Maxwell: “People don't care how much you know until they know how much you care”.

Imagine you are making a telephone call to arrange an appointment to see a government officer.

You: You don't sound well. (Law 43)
Officer: Really? Probably I've been tired at work.

You: And where could that tiredness come from? (Law 43)
Officer: My manager asked me to correct payroll errors by the deadline.

You: I know working can be stressful. (Law 13) Come on! Meet me up at the cafeteria. I have some stress-relieving goodies for you. (Law 27)
Officer: Good! What time would you be there?

This post has been edited by Critical_Fallacy: Mar 17 2014, 02:52 PM