The laptop is nice gadget but the customer service really need some improvement.

Encountered driver installation issue, called but the answer received "we don't have such issue with other laptop" without effort trying to understand the customer problems.

Eventually was managed to resolve myself by installing the latest driver from the website.

Hope Illegear value customer feedback, just a piece of advice.

Hello wex

Can I know your serial number and any sort of details to trace the service record like phone number? So we can locate and improve.

Thanks!

My invoice no. SO-85000388.

Noted

ILLEGEAR will be closing Wednesday and Thursday for Raya celebration. Our business will resume on Friday

Team ILLEGEAR.

Hi [Prince j], I have a problem that I have notice recently, and it has been affecting me on games that I am playing recently.

On BF4 or Batman Arkham Asylum, when I am moving with W key, i notice that after even releasing the keys, my character will still be moving for at least a few seconds. There are times that the 'W' key is registered for almost 10 seconds, making some of the scenes almost unplayable. Not sure if this is a Windows 10 problem, but I haven't been gaming much using keyboard until lately. I also tested with other keys ( ASD ) and the same behavior doesnt happen at those keys.

What's your advice at least on software side, so that I can verify if this is hardware related matter. And should I need to claim warranty, how long would it be?

Hi BB

Can I have your serial number which is located underneath your laptop?

ugpm.

again, thanks for being so responsive

Prince J
hi there,

can i come in tomorrow with all the items in their original condition for refund?

i understand what you mean about the typo but the 32Wh is really insufficient for my use case.

Thanks.

This post has been edited by ebackbone: Jul 8 2016, 04:07 PM

Hi ebackbone,

Yes you may send in tomorrow.

We will need about 1 week to 10 days to proceed the checking and refund.

Thanks.

Custom paintjob on customer's S7.

Hi,

I'm interested in buying the Z5 but it says it's the gtx 960m is on backorder..so when will be the estimated delivery for the laptop if I buy it?Also, if I am outside of the country and need to send it for warranty, what are my options?Thanks.

This post has been edited by Aamir: Jul 11 2016, 03:28 AM

Hi there

Z5 960M is back ordered, ETA is mid to end of July.

May I know which country will you go?

dem sexyyy

Just wondering if illegear has any plans to release something like the razer core? Would be awesome to have something like that for a lower price. Razer core right now quite overpriced.

‎ILLEGEAR‬ ‪Z7‬ has received platinum award from PC.COM! Purchase PC.COM July issue and read more!

Multiple award-winning video editor Sidney Chan from GRIM FILM dropped by ILLEGEAR studio today! Not only gaming, ILLEGEAR's high-performance systems are also widely used in many industries.

‪‎Crucial‬ 16GB DDR4 RAM is restocked today. Take advantage of faster clock speeds and bandwidth of ‪‎ILLEGEAR‬ gaming laptops!