Jun 25 2015, 08:51 AM
QUOTE(Eila Ilmatar Juutilainen @ Jun 24 2015, 10:43 PM)
called citibank CS just now asking to waived the already charged annual fees (main card + sub card).
cs tell me cannot, i say want cancel card, still say cannot == though im not heavy user but i still managed to swipe like 1k each month.
just whats wrong with the citibank CS??
This happened to me last year. The first CS rejected to waive my AF. I hung up and dialed the CS number again and the second CS waived my AF without much question.cs tell me cannot, i say want cancel card, still say cannot == though im not heavy user but i still managed to swipe like 1k each month.
just whats wrong with the citibank CS??
If you haven't cancelled the card maybe you call again to try your luck.
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