QUOTE(plumberly @ Mar 12 2014, 04:22 PM)
Thanks.
The lady who told me was not the one covering the ASNB customers (I went to the side to pick up some ASNB forms to prepare for the coming ASM dividend fire sale! Ha). Maybe the ASNB counter staff was not at the counter then (like you said, "away"? Ha.
Why do they lie on things like this?
One thought came to mind some weeks ago. Some staff will minimise the strike rate to discourage people from coming back. If place X has high strike rate, then many people will be frequent customers trying their luck. So, to lighten their work load, just try all the things mentioned in this thread (system down, try once only etc) to discourage return customers.
If they could do a data check/survey, they will find some banks and some counters with unusually low strike rates while some will have unusually high strikes (> 2 * standard deviation statistically speaking). There are indeed some good staff helping their customers.
My 3 cents.
Cheerio.
The CS staff that I told u is where all the forms are located (side of the bank).
wah u think too deep... I didn't even tot the staff can do these kind of thing. Minimize strike rate to discourage people from coming back

No wonder sometimes the staff straightaway said to me "try" once only. No reduce2 the amount

. when give another passbook (different ASx) her face change (like angry + "fed-up + Menyampah+ get out from my face) looks