Why is Maybank so confusing - I have a credit card with another bank and the rebate is calculated instantly at time of posting. I don't have to wait for the 1st of the month to see my rebate. Why can't they do this?

And listing MBB AMEX 4x BONUS instead of the 5x they keep advertising everywhere is bound to create confusion as well...

Those who don't check Lowyat will just call CS and mess up the call stats, frustrate other customers because of the call queue & agitate the CSO because they have to keep repeating the same thing over & over again.

So much for being the #1 retail bank in Malaysia.

Well, banks can't decide what they should do without prior information - they should go the logical way and not follow how their system is designed. If their system is doing the calculations later, then they should change it because they're serving the customer not the other way around. Otherwise, they should list it down or train their staff to inform applicants because right now I don't see any rebate as advertised. I feel cheated now. And I'm going to feel cheated until the 1st of March.

Yes I know it's correct - but a customer wants to see 5x points not a 4x + 1x points on their statement. If they want to make it 4x + 1x points then they better advertise it the same way they put it on the statement.