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Credit Cards Maybankard 2 Gold & Platinum Cards V9, Pls read post 1-3 & use Search Topic 1st
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a-ei-a
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 Apr 15 2014, 07:18 AM
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Hi all,
I received SMS stated there is transaction on steamgames.com with RUB9000 transacted by 3AM. Called and get Maybank to block the card but they will need to investigate. Was informed the new card will be ready after 5 working days.
1) Anyone logged any fraud case with Maybank before? How does the reversal process goes?
2) What happened to Verified by Visa/MasterCard Securecode? Not received SMS and yet the transaction gone through.
2) Does the investigation really take up to 45 days?
3) In case the amount appeared in my account do I need to make payment for it? (To avoid late charges/interest charges/CCRIS report record)
Thanks.
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a-ei-a
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Apr 15 2014, 08:38 AM
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QUOTE(cybpsych @ Apr 15 2014, 08:15 AM) you called maybank immediately after receiving the sms? if yes, then you're in the safe zone. cc charges not yet fully charged to your cc, it's just being "floated" at the moment. once you reported this fraud transaction, maybank will flag this and not let it through. as a safebuard, maybank immediately terminate the card and reissue you a new card, FOC. if you didnt do anything, and only noticed this in your statement, chances are the fraud transaction already gone thru. then you need to file a dispute form to get maybank to investigate and reverse the charges. it's tedious once you're at this stage. wow, 9000 RUB = 800+ MYR  Not immediate, as the SMS was received around 3am and I only manage to call Maybank by 7am. I did check the transaction not yet appear in my account. Is Maybankard had higher fraud case compare to other? |
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