Ah, sadly no. No service number is ok, as long as you have your IMEI is enough.

Yeap, their customer service is the worst. Everytime anything you ask, they will say they promise/try their best/let service center know and etc etc....but none of it had been done, when I rage at them, they only know how to reply "sorry for all the inconvenient cause....bla bla bla" and never actually find a solution to solve it

Haha, yeah. At first when I send, I thought they improve their services cause the front desk worker so confidently tell me that "Phone can collect within a week but mostly just need around 2~3 days" and in the service report date of estimate to collect phone is like 3 days later! they even state the estimate collect time. But....when 1 week later, I call and ask, their answer is "Under assessment" not even under repair yet after 1 week.

Looks fast haha, hopefully its yours. Btw they do email you for tracking no.?

Ohh, wonder what they doing with my device now...no email regarding shipped at all

If im not wrong, you need to send back to Senheng and SenHeng will send to HTC service center, that day when I send my phone to HTC Service Center, a senheng worker is there with a big box of all HTC phone wrapped with bubble wrap send for warranty.

Wow, what courier do they use?

Just got a call from them just now, saying my phone had already done repair and will "Try" to deliver the phone to me by this week, hope they really try

No more HTC for me, once again dissapoint me. Back from oversea, parents told me no news of my phone at all. Call the customer service, they ask me I walk in to send my phone, why request courier. Have to tell the whole story again, and the result, they did not courier out even after confirm fixed and tested on 22nd July. And Once again, they say will contact me back on wednesday. Seriously HTC

Waa, then I not sure if I gonna go collect myself on Wednesday anot Later if Im there, they told me they already courier cause I call the customer service again, ask them cancel the courier and I go take myself better.

Got back my phone at last. So far, purple tint problem solved, sim unable to detect problem seems solved too and I notice they change the back casing of my phone as my beats logo is kinda fade off before I send in, but when I receive it the beats logo looks totally new but there is scratches on the other part of back casing checked IMEI and S/N its still same and they updated my phone to the latest hboot which is 1.57 thought no chance to S-OFF anymore, but apprantly firewater works

Other than that, they really dont take care of customer phone properly my screen protector full of scratches , glue marks, finger print and some unknown substances which I have to change to a new one

This post has been edited by K1d0: Jul 31 2014, 12:07 PM

I kinda feel that they screwed up my phone too. On the day I go collect and they told me I unable to collect, the front desk person ask me "Your phone cant be switch on right? Thats why they took longer to repair" and thats not the case, my phone is perfectly fine except for purple tint and I show him the service report, there obviously stated by him "Camera Purple Tint & SIM Tray Issues" and he even turn on my phone and try when I send in HTC Customer Service really hopeless

Not sure if replaced with new one or they mixed up with other person unit. As the back case does not looks new to me beside the beats logo.

Yeap, I done the survey of their service > 10 times. Each time contact them thru phone/email/online chat, sure got rating at the end and all the time I give them poor kinda doubt they will actually improve based on that

At least 2 weeks or more for sure. Previously send my phone for purple tint issues, it took around 1 months++ for them to fix it. Last week I just send my phone again for battery replacement, as warranty is over so I have to pay RM129 for new battery + workman ship, and it only took 3 hours to fix it but if other issues, the person in charge told me that most parts for M7 is out of stock, so at least 2 weeks is require and should expect it will take longer.

Nope just change my phone battery and now not looking for high end phone anymore, as long as smooth enough for whatsapp, email and call is enough for me and most important for me now is battery life but in future if I'm changing phone, will not get phone with non-removable back cover, it is pain in the ass to repair, especially HTC One M7 as most shop outside does not want to risk to repair

Walk in, at first one of the worker told me at least have to wait 2 weeks, then I say ok la already expected since got experience on their previous service, then another female worker sit beside took my phone and ask me, you confirm is battery problem? if only battery problem, most likely can get on same day then she straight ask me come back at 3pm to take my phone. (*Your data wont be wiped too, i send my phone which is unlock, root and with viper one rom, when I take back its still the same )

It is better to send back to HTC service center for battery replacement, as I ask outside beside expensive there is risk too. There is one shop quote me RM500 , saying that after disassemble the back cover sure out of shape so have to change whole casing, while HTC service center told me they will only change the back cover for us, other part of casing will be remain. So my back cover now is new lol, last time my beats logo faded, now its is totally new and battery come with 3 months warranty. So far the battery satisfy me, heavy whatsapp and email can last 2 days, but its totally empty phone only whatsapp, facebook and email sync.

Same as me before that, morning 7am unplug, 12pm left like 30% battery .
Brightstar service center, RM129 include labour charge, can choose either pay deposit RM80 or pay full when you send.

Yeap, most likely due to camera module. If I'm not wrong, for fixing purple tint issues they change the motherboard too.

Yeah, i send to the one at PJ Wisma Kemajuan.

Np, welcome

Yeap, its cheap compare to 3rd party service outside which fastest I ask need to leave my phone there for 3 working days. You may try this number 0379402888, its the direct number for brightstar service center at Wisma Kemajuan PJ. If you send on the morning, most probably you can get it on the same day.

I prefer send it back to them personally, as I feel much safer and able to get an approx. date to get back my phone. After my warranty on purple tint issue around 1 year ago till now does not encounter any purple tint issue at all, so my guess is that at least it will last you another year or 2 by the time should be time for new phone .

BTS and plaza lowyat? You mean third party shop to do battery changing? Maybe you can try to walk in and see, its weird if they dont do HTC One M7 service anymore