Need help here. Has anyone face this problem??

I just get streamyx package installed. It is running fine on my laptop, but not on my desktop.

Problem: Desktop pc cannot communicate to 192.168.1.1 (modem Riger DB102). Have searched the internet and tried to copy setting from my laptop to the desktop but still cannot. I have tried:

1. 192.168.0.1
2. https://192.168.1.1
3. Turn off anti virus, minimize startup program.
... and many other thing but still cannot connect to the modem. I am suspecting some software ( windows or something else) that preventing the auto setting of IP address.

To all the sifu out there pls help me.

1. what is ur OS
Windows XP Pro SP3

2. what is ur ip address //
IP set to "Obtain an IP address automatically".
From cmd.exe --> ipconfig,

Ethernet Adapter;
IP address: 192.168.1.3
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1


PPP Adapter Streamyx;
IP address: 118.101.136.70
Subnet mask: 255.255.255.255
Default gateway: 118.101.136.70


FYI, prior to this I am using maxis wless bband via ZTE MF600. Could the previous setting interfere with the streamyx??

wireshark, thanks for your help. BTW below are the answers;

1. can you ping to your gateway? 192.168.1.1
Ping 100x, result;

Ping statistics for 192.168.1.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms

2. can you paste the full output of ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : IDEJAYAENT
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
Physical Address. . . . . . . . . : 00-24-1D-83-BF-83
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, April 15, 2010 12:53:05 AM

Lease Expires . . . . . . . . . . : Saturday, May 15, 2010 12:53:05 AM

PPP adapter streamyx:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 124.13.6.245
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 124.13.6.245
DNS Servers . . . . . . . . . . . : 202.188.0.133 202.188.1.5
NetBIOS over Tcpip. . . . . . . . : Disabled

1. Is there any personal firewall inside your desktop?
Sorry, what is personal firewiall? I do have spyboot and 2 anti viruses. Have tried with these disabled and windows firewall off.

2. Can you disable them and try again including windows firewall?
Ok, will try again, and let you know the result later.

3. You’ve sent 100 packets and all of them have been reply back to your desktop. I presume that your ping testing should be ok. Actually, normal ping should be enough for this case.

4. Can you do normal ping to gateway, ping 192.168.1.1 and paste the full output here.
What is the command for normal ping, "ping 192.168.1.1"?

5. What was the error message when you connect to
http://192.168.1.1
https://192.168.1.1
from your internet browser
Will capture the error message.

6. Can you take a screenshot and share it here.
Ok, will do and show the screenshot.

---

Added on April 15, 2010, 6:18 pm1. Is there any personal firewall inside your desktop?
Sorry, what is personal firewiall? I do have spyboot and 2 anti viruses. Have tried with these disabled and windows firewall off.

2. Can you disable them and try again including windows firewall?
Ok, all the result below are with windows firewall, spyboot, Avira and AVG disabled.

3. You’ve sent 100 packets and all of them have been reply back to your desktop. I presume that your ping testing should be ok. Actually, normal ping should be enough for this case.

4. Can you do normal ping to gateway, ping 192.168.1.1 and paste the full output here.

ok, Ping result; Ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms



5. What was the error message when you connect to
http://192.168.1.1
Connect to http:/192.168.1.1
…. blank screen, stay “waiting for 192.168.1.1” even after 10 minutes. Should I wait longer?

"" cant paste the browser windows here ""

https://192.168.1.1
Connect to https:/192.168.1.1
---"Fail to connect"

"" cant paste the browser windows here ""


6. Can you take a screenshot and share it here.
Cant paste the screen shots, teach me how.

--------------------------------------------

From the information given, do you suspect anything

---

Added on April 20, 2010, 9:42 amFinally managed to get connected to internet after stopping Avira's webguard and tweaking some DHCP parameters . Many thanks to wireshark.

rgds.


This post has been edited by duitduit: Apr 20 2010, 09:42 AM