Hi Cm.Storm,
I bought the Rapid-I keyboard (with Cherry blue switches) recently from a major Lowyat shop and had some problems so I sent it back to the shop to get it warranty-ied. After some time, they reverted back to me and offered a different model (brown-keys). They told me their distributor did not have the original one even though their shop and other shops in Lowyat are still carrying the blue-keys.

I did not find it acceptable to take the replacement since the Rapid-I is quite a premium product and I bought it specifically for the blue-keys.

Can you let me know what is the best way forward? I can provide more details if necessary. Thank you for your attention.

Hi, I bought the keyboard from All IT Hypermarket.

Just an update for those curious about how warranty service is, I received a call from All IT, and they managed to provide the same model type replacement for me. New unit seems to work alright.

Will be testing out more extensively the keyboard later.

The same thing has happened again to my Rapid-i keyboard. It's the 2nd time this happened (see my earlier post on this thread). While it is currently still under warranty, it's a hassle to bring it in for warranty again as there doesn't seem to be an official warranty service center for keyboards. Going to Lowyat's AllIT Hypermarket is a bit of a hassle for me.

To the Cooler Master representatives here, is there a newer hardware revision for this keyboard that fixes this problem? This is a RM300+ keyboard so we hope that it is more reliable than this.

Hi,
I had previously tried to get my Rapid-I keyboard RMA-ed but because there weren't any stocks for an updated model (all old versions suffer from LED light burnout), I couldn't replace my keyboard.

Has there been any new stocks since? And how do I contact you all for the RMA process? I tried to PM your accounts but received no response. Thanks in advance.

I would like to update that CM has very quickly helped me RMA the keyboard and would like to thank them for their wonderful support