I am a strong believer of having sufficient or rather more than sufficient insurance in one's life and this coverage should move upwards or downwards accordingly to the changes in one's life and earning capability. Somehow, I do agree with the caliber and integrity of most insurance agents in Malaysia sucks big time as I personally witness how a young lady who just joined the industry keep insisting me to get my investment link policy way beyond what I can afford and after which, I realized she did that because she is trying to hit some target set.
Nonetheless, like all industries, there are the bad rotten apples, at the same time, there are the good and honest one. I am glad I have found one. Trust me when I said I am a good reader of insurance agents as I have seen far too many. From my days in London to Singapore to now Malaysia. First time in my life my insurance agent advise me against buying 3 policies from her in one go as she find that the financial impact on me will be great and advise me accordingly which one to go for first and subsequently slowly up the ante.
After reading 4-5 pages of this thread I happened to come to a conclusion which I guess not many will agree as well. Insurance company is just another business entity operating for the sake of profit generating, well even the hair saloon you cut your hair is operating for money. One day when you realised your hair style done by the hair saloon is not as good, will you ask for your money return and go around telling everyone that the hair saloon cheated your money etc? My guess is no and why is that so? The business model is almost identical, Hair saloon is making money out of you by providing a service to you and hair stylists are like agents bridging the market gap between you and the hair saloon. There are good hair stylist and there are bad one, so when you happened to find one good one. Please stick to him/her and frankly speaking, it is of no fault from the company point of view.
At the same time, I find insurance knowledge from majority Malaysians is severely lacking (applies to agents as well) Many have no idea when to make known their medical condition to the insurance company and when things happened, they start calling for the head of the insurance companies. Hey com'on, if you were to buy a used car and after taking the car out of the dealership, immediately the engine dies off. Would you blame the dealer for not telling you the existing problem with the car? Or would you take full responsibility and pay for repair on your own? Metaphors are all around us just that due to the lack of sufficient insurance coverage knowledge, many are led by the nose of their "trusty" insurance agents and omit declaring or under declare their existing or known condition which eventually haunted them.
I read all policies given to me before I sign the acknowledgement slip. I declared all medical conditions regardless how mild or insignificant it is (even my agent commented how detail I am). I even have a full discussion with the panel doctor when I go for my check up. When I need to make a claim, I always call my agent up and get her to advise me on what to say and what to do when I see the doctor. I noticed many times people tends to downplay their condition in front of doctor which eventually caused the medical report issued by the doctor to completely downplay your condition as well. This eventually become your problem when you want to process a claim.
Currently I holding 3 policies and each is around 30% above my expected payout because I like to be sure that my family is well taken care of if something bad happened to me. So far, I feel GE has been quite professional in dealing with my case as even for my generic skin condition - eczema, they requested previous medical report from my GP in Singapore.
If anyone stated that they do not need any insurance policy, I really do hope you earn much much more than the rest of us and yet have much much less commitment than the rest of us. Oh ya, please at least ensure your car is insured, why? Because if you accidentally bumped into mine, I will like to claim from your car insurer. At least that is protection I expect to have as a fellow road user. Protection for your family remains your personal call. I pray for good health and great life to you if you decided not to be insured.
Complaint on Great Eastern Insurance, Declination of Guarantee Letter
Mar 24 2016, 11:25 AM
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