How does PROTAG devices work?
The PROTAG App in your phone alerts you immediately whenever a PROTAG device is separated from your phone. This way, you can immediately turnabout and retrieve your items and stop losing your things again.

My items are missing, what should I do?
Whenever a PROTAG devices can separated from the phone it is paired with, the app records the location in addition to the alerts. This way, you can retrace your steps to that location even if you miss the alert. At that location, use our radar to scan for your item as far as 30 metres (100 feet) radius from the phone.
If the item is no longer there, you may report your item as lost on the PROTAG Trace online system. It searches for your item via our vast PROTAG network of users and report new locations to you. This will be available in January 2014.

What are the differences between PROTAG and PROTAG Elite?
The key differences are in range, battery life per charge, and platform. For more details, please refer to the Product Comparison page.

How we are different from other loss prevention technologies?
We have a centralized system to protect both valuables and mobile phones - and it is compatible with most Android.

How does PROTAG Trace's mobile security features differ from proprietary software?
We offer the ability to take pictures of the thief, and offer protection for more than one phone in one Trace account. This allows you to track multiple phones in one centralized location. Simply add the new phone by logging into the PROTAG App on the new phone. Note that certain features may work differently on iOS or Android. In particular, iOS devices cannot be remotely locked or wiped as Apple do not grant such privileges to 3rd party developers like ourselves.

How does PROTAG Elite record location data?
When Elite leaves the Bluetooth range of your mobile phone, the PROTAG App will retrieve location data from your phone and record it. In other words, it is the phone that store the location data and not the Elite itself. This way you will know where you lost your belongings.

What is the range of PROTAG Elite?
Our app is able to detect Elites up to 100 feet (30 metres) away.

How thin is PROTAG Elite?
Elite is 3 mm thick. We designed it to fit your wallet and personal belongings easily.

How long will my PROTAG Elite last?
Elite will last you about a year with each charge. Our app has a low battery alert and to recharge, simply push out the USB connector out and plug Elite to your computer.

How to ensure that connection is successful between your phone and PROTAG Elite?
Once PROTAG Elite is paired with your phone, the blinking red light will be converted to a blinking blue light.

Are there any extra charges to my online PROTAG Trace features?
No, the price you paid is inclusive of the online PROTAG Trace features, the PROTAG App, warranty, and shipping.

What is the warranty period for PROTAG Elite?
The warranty period for PROTAG Elite is 3 years.

How does PROTAG devices work?
The PROTAG App in your phone alerts you immediately whenever a PROTAG device is separated from your phone. This way, you can immediately turnabout and retrieve your items and stop losing your things again.

My items are missing, what should I do?
Whenever a PROTAG devices can separated from the phone it is paired with, the app records the location in addition to the alerts. This way, you can retrace your steps to that location even if you miss the alert. At that location, turn on Proximity Detector to determine if your item is within 10m (30 feet) from you.

What are the differences between PROTAG and PROTAG Elite?
The key differences are in range, battery life per charge, and platform. For more details, please refer to the Product Comparison page.

How we are different from other loss prevention technologies?
We have a centralized system to protect both valuables and mobile phones - and it is compatible with most Android.

How does PROTAG Trace's mobile security features differ from proprietary software?
When G1 leaves the Bluetooth range of your mobile phone, the PROTAG App will retrieve the GPS location from your phone and record it. In other words, it is the phone that stores the GPS location and not the PROTAG itself. This way you will know where you lost your belongings.

How does PROTAG record location data?
When PROTAG leaves the Bluetooth range of your mobile phone, the PROTAG App will retrieve location data from your phone and record it. In other words, the phone store the location data and not the PROTAG itself. This way you will know where you lost your belongings.

What is the range of PROTAG?
Our app is able to detect PROTAG up to 30 feet (10 metres) away.

How thin is PROTAG?
PROTAG is 3 mm thick. We designed it to fit your wallet and personal belongings easily.

How long will my PROTAG last?
PROTAG will last you about a week per charge. Simply push out the USB connector out and plug PROTAG to your computer.

How to ensure that connection is successful between your phone and PROTAG?
Once PROTAG is paired with your phone, the blinking red light will be converted to a blinking blue light.

What is the warranty period for PROTAG?
The warranty period for PROTAG is 1 year.