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Buying online from SenHeng, I feel like it's a scam
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MewMeow
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 Jan 21 2014, 04:59 PM
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Getting Started
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QUOTE(louis6 @ Jan 21 2014, 01:03 PM) Finally received 30 minutes ago. Waited one month for it. Since they can't keep their promise, we should ask for compensate. Apologies are not enough !  BTW.. i also received my item 30 mins ago in perfect condition! They kept their promise that will delivered by today. No complain and satisfy from me, because they already give discount RM50 x2 items at the first place as compensation. We need to understand they are new online store and need to handle 20k over orders... really not easy.. they delivered within 30 days and before CNY. so i'm ok with it  |
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Al Puccino
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Jan 22 2014, 12:23 AM
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Mine is from 21st december. Already 1 month and still waiting. .
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likimikuku
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Jan 22 2014, 11:31 AM
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same here.. still waiting
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TSlouis6
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Jan 22 2014, 01:11 PM
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QUOTE(MewMeow @ Jan 21 2014, 02:13 PM) hm.. receive then good lor.. until now i still havent receive my item... not even tracking number  so did u get any tracking number before you receive?? what courier they using ya?? mind sharing?  Ya, they update me tracking number before i receive. They using istoreisend courier service. I think you should report to customer service. |
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TSlouis6
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Jan 22 2014, 01:13 PM
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QUOTE(MewMeow @ Jan 21 2014, 04:59 PM) BTW.. i also received my item 30 mins ago in perfect condition! They kept their promise that will delivered by today. No complain and satisfy from me, because they already give discount RM50 x2 items at the first place as compensation. We need to understand they are new online store and need to handle 20k over orders... really not easy.. they delivered within 30 days and before CNY. so i'm ok with it Congratez  |
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jkngo2003
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Jan 23 2014, 08:41 AM
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QUOTE(MewMeow @ Jan 21 2014, 04:59 PM) BTW.. i also received my item 30 mins ago in perfect condition! They kept their promise that will delivered by today. No complain and satisfy from me, because they already give discount RM50 x2 items at the first place as compensation. We need to understand they are new online store and need to handle 20k over orders... really not easy.. they delivered within 30 days and before CNY. so i'm ok with it gd to hear that u receive the item alr. for me, they should give us the free coupon for late delivery compensation although i have claimed 4 x rm50 items for it. hehe... |
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ZK Azer
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Jan 23 2014, 11:14 AM
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New Member
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Finally got my item yesterday around 2pm |
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TSlouis6
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Jan 23 2014, 08:51 PM
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QUOTE(jkngo2003 @ Jan 23 2014, 08:41 AM) gd to hear that u receive the item alr. for me, they should give us the free coupon for late delivery compensation although i have claimed 4 x rm50 items for it. hehe... Another rm30 compensation should be fine. Amazon did better than them. Well, Amazon is big  |
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rzpirate
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Jul 1 2014, 02:39 PM
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New Member
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Me too, already pass 7 days but no calls/followup from them.. already report to e-tribunal & pay rm5 for the services.. hope this will resolve.
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evo48
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Jan 15 2015, 12:00 PM
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New Member
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damm it senheng.....i should google and read this before my order....order before christmas 2014 till now still havent get my thing....
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Scavengers
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Jan 15 2015, 07:25 PM
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same case bro, bought a tv on their december promo
7 days passed, not even a call from their side
calling their support like 10 times but no answer :mad:
then decided to email them at ccc@senheng.com.my with disappointed wordings and attached together my order number for their reference
out of nowhere got a call from their delivery guys the day after .. dafuq
i guess this is the first and last time using their online service
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malficient
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Apr 30 2016, 10:19 PM
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New Member
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Senheng online is still worse as before. Plus with many lies and blaming others about their incompetence.
2014, bought a washing machine from Senheng Online, takes 1month++ to deliver to my house.
2016, bought an Air cond from Senheng Online after thinking it may have improve over time and the help line informed of available ready stock but I had wait for a month and still no delivery, the service is lousy as before, no notification of delivery or any info regarding the things you buy and the help line is almost useless.
nearly a month of waiting and no clear delivery date, cancel the order,been informed that the refund process takes about 7-14 days. waiting almost 3 weeks and nothing. when asked the staff said had refund to my CC a week before, when asked for proof of transaction it is not available and they doesnt even know the bank that they refund to. Kept asking me to wait for another 7-14 days for the transaction to clear.
So as a reminder to others, best to AVOID SENHENG ONLINE at all cost
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Mr.7
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May 2 2016, 01:01 AM
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no problem with me ordering from senheng online. Ordered 2 units of mipad, they shipped using GDEX arrived in 2 days.
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