Hi, I am actually moving house to a landed property. I currently have unifi 10 mbps VIP package but i cannot relocate due to some error in their system. They said that I cannot put unifi there as there is already 2 seperate lines in that house. Its funny because that house long time nobody stay already. I went to TM Point they said that they cannot terminate that line without the original owner of the line but he missing already for a long time. House owner also no contact of him already. Is there any solution for me to put unifi in the new house without tracking down the previous tenant who owns the line?

Try asking rattan, faizal87 & mika they probably know a way around this.

pm me the address

thanks but settled already..apparently TM called up the old tenant and got him to terminate

glad to hear that

Elo, refer below link
Unifi relocation terms

The still charge rm200 for relocation? What if the new home already has fibre optic cable installed? Can i just bring the unifi equipments over there and plug in?

The relocation fee is actually RM300.
But it has been waived for quite some time now.

Anyway, you can't just simply plug in, because they still have to activate the port on your new house.

In my case, TM handled my relocation very considerately. Firstly the place i shifted had no UNIFI service, so they waived the monthly fee for few months until the service was made available. Secondly the relocation fee was also waived for me. All this was negotiated at their TM Point.

TM Net