well there are some other issue like over heating problem. I guess that's normal.

No air conditioning here. Just on the tv cabinet, lots of ventilation. So far so good.

Anyway, hope u guys can get back your PS4 before the many public holidays during this month..

It really sucks to be not able to play your new console on Day 1..

A pity that there is no "union" here to show Sony that customers are always num #1.

Can't wait for the XBox One asian launch then Sony will smarten up

This post has been edited by -PuPu^ZaPruD3r-: Jan 3 2014, 01:07 AM

Not even a strong community.

Yeah, I've already wasted my end of year holidays.

Yeah.. And now start school already.. FML.. Still no news.. Haih

Back when Sony Malaysia first announced the PS4 price, I vow not to buy from them. But seems like we might not have a choice now. After reading all 17 pages of this topic, seems like Sony Malaysia will only honour the warranty for console purchased either directly from them OR consoles purchased from Sony in another SEA country. They will however accept the warranty for consoles purchased from resellers or regular shops but requires much ding-dong-ding-dong.

But having said that, neither Sony Malaysia or local resellers/shops has the solution to BLOD yet. Why? Coz the only solution for BLOD now is 1-to-1 exchange and they are all out of stock. Therefore, the 'technician diagnostics' is just another way to stall.

Mine bought from Sony during the 1st batch, receive the unit on Friday and BLOD when i start it up.
I know how it feel when things doesnt go the way you wanted. From excited to frustrated.
The next day when to KLCC, the staff at Sony Service Center want me to give it them for diagnostic for at least 7 days. I refuse.
Then I went to Sony The Curve, they give me a replacement unit with on the spot testing. Feel very happy like a kid with a new toy.
At that moment the PS4 buffer stock is not much. So for replacement it's basically 1st come 1st serve.
But it kinda hassle for me and them actually,I need the to prepare the invoice, IC before proceed with anything. They had to call their boss and almost everyone related to Sony.
It seems Sony Store, Sony Online Store and Playstation is not in the same page and disjointed.

Thanks for Sony The Curve Guys, especially the Tim Lim, Khairil and the 'other guys'-i cant recall his name. Awesome team.

This post has been edited by malficient: Jan 3 2014, 03:16 PM

You are saying you got 1to1 exchange from Sony Service Centre The Curve on the spot? May I know which date it is? Because my case is quite different where:
1) They don't have any idea about BLOD.
2) They are not aware of SEA Regional Warranty at first.
3) As their "SOP" they will still need to go for technician to verify.

So please enlighten me more about your case coz I feel like giving them a nuclear right now.

Thanks.

Wtf?

That is why i highly recommended buy from Sony Malaysia instead of other retailers.

I believe your WTF is towards the SONY.

I don't think this is reasonable point, because if it is so, they should announce it before the launch, and moreover, it's a SEA Regional Warranty, means it doesn't matter which f*cking retailers or where we bought it from, as long as it is a SEA regional warranty means IT IS a SEA regional warranty.

Oh I am all fire up. I'm waiting them to call me in another 10minutes

Support you bro! If your case success, it will become one good case study for those who dont know WTF is SEA Regional Warranty.

Well, I bought from Sony Online on the 2nd day they announce the preorder for PS4.
Receive the PS4 around noon (launch day), turn it on around 9pm-unit faulty.
Went to KLCC on Saturday.
Since it is an online order they have some problem in verifying my purchase and KLCC store cant do much about it since its Saturday and CIC is close (2nd day of the launch date).
But at the Curve, the guys there start to call their bosses and sony service center staff when I request for an exchange.
One of their superior there seems to take the initiative and request for my PO, DO and IC.
Then they change the unit. But the buffer unit is not plenty and i guess it is below 10 unit per store. Same as KLCC.
I am the 3rd guy in The Curve since the launch date that request for replacement unit. 1 guy with faulty BD unit.
in KLCC on that saturday was 3 guy with me requesting for replacement.
2 guys got the replacement unit, 1 guy cannot since he buy from Singapore and I cannot since i buy from Sony Online Malaysia.

Sony store, service center, Online Store, Playstation and even CIC doesnt work in harmony i think.
I dont think Sony Center will take up those regional warranty thing right now.

Best of luck guys.
Buying from Sony Malaysia have its perk. I learnt my lesson when my 1st PS3 fail.

This post has been edited by malficient: Jan 3 2014, 06:41 PM

SO,
After I've spoken with someone from SONY Service Centre:
1) Console is to reach on tomorrow from HK, and most likely to reach to the curve on Monday. They will call me back again after they have the ship schedule.

2) I was the first to sent to their service (that's what they said) which then makes me on the first of the list to receive.

3) Regarding on the on the spot exchange:
I've been told that as far as she knows, there isn't anyone got on the spot exchange, because stocks are very limited.

4) SONY Malaysia purchase vs. Retailers.
- SEA Regional warranty goes towards all as long as it is SEA warranty.
- It is a first come first serve process to repair / replace.
- However, back to the point 3, if there are people who bought the console from SONY Malaysia during launch, and found broken and send back to the SONY Malaysia (for example the curve), they MIGHT have a chance to get 1to1 replacement on the spot PROVIDED there are stocks left. If not, things will still go back to the normal process - First come first serve regardless on SEA or SONY Malaysia.

5) +2years extended warranty.
The practice was only for those who purchased from SONY Malaysia will be entitled. HOWEVER, this was for their other gadgets, and since SEA warranty is new, they will check again and double confirm with me.

So Sony does honor the SEA warranty thing.
At The Curve, I got the replacement from the Sony Store-not the Sony Service Center.

Gud luck bro.

The Curve has received their 2nd batch of PS4 units already and one person (from the PS4 community thread) has said that he received an immediate replacement after he brought back a defective unit to Sony Curve and they tested it. I doubt that they'll operate without bringing in additional units for replacements. A really d*** move on their part. If they did, then they're absolutely dumb asses.

For point 5, the playstation line isn't aware of the extended 2 year warranty as it isn't applied over there or in SG. So I think it's a MY only thing.

This post has been edited by refnulf: Jan 3 2014, 08:01 PM

May I know is the person who received the immediate replacement bought it from Sony The Curve Store or retailers?

From what the Sony CSC told me, majority of the console that will be ship on tomorrow is for those will to be replace.

if buy in malaysia can bawak tribunal

i got 1 question want to ask, anyone of u guys even play more than 6 hours few days per weeks??

im hardcore gamer, before i buy want to ask some opinion here...