Their so call feedback has been the same since Monday, then Tuesday, and Wednesday xmas holiday, then yesterday Thursday, then today Friday, and I expect it to be the same on next Monday, then Tuesday maybe an answer repair or replace, then Wednesday holiday, then Thursday repair/replace (ship from somewhere), then Friday same thing, then Saturday Sunday weekend off day, then Monday only arrive at The Curve or done repair.

Still seems like no one report this issue to them, no one called them and really angry on them demand an answer.

I'm not sure whether SONY The Curve open for call or not tomorrow, but their shop is open you can try call. Let me make it simple:

You call PlayStation Asia @ 1800881233.
1. Some one sound like from HongKong will talk to you provide you their knowledge.
2. They will teach you how to solve the problem, if can not be solved, then they will tell you to send it to The Curve or call them.
3. You ask them about the warranty or replacement. They will say all depend on the service.
4. You are angry and ask what do you do, take blind salary? They will say they are in charge of technical only, that's all.
5. You are still angry, complain on the efficiency and the treatment and all the throwing balls to other department. They will say you can leave feedback and complain on their website. They will also email you being friendly that they will follow up for you.
6. You gave all the information on the email they sent to you, provide photo of receipt, because they said they will follow up.
7. You called them and ask for status. They say we've checked and your console is still in diagnose, which you can also check yourself in the sony website with your job number.
8. You are angry, and ask WTF is the follow up when you can check yourself. They will say, that's all they can do.
9. You f them upside down, they quiet, and sorry, and ask us to call service centre.
10. You f them again, and before saying bye bye, you f them again.
11. End of story, nothing more they can do. But you can still shout at them, angry at them, give them pressure, show dissatisfaction on them. This is to show them that customers are not small potato.

Then you call Service Centre.
If your console is there, what will happen is:
1. They will send it to the technician for diagnose.
2. Tell you to wait minimum 7 - 10 working days.
3. Once the technician is done, they will give feedback or call you.
4. They will decide whether to repair / replace the broken part.
5. You demand a replacement because of the news shown at other region's site. You demand like they owe you money.
6. They will say that they still need to wait their technician side to confirm.
7. They are aware of the issue (yes after I f*ck them from the day i sent my console until today.)
8. If repair --> you wait few more days.
9. If replace --> you wait few more days too.
10. You are furious, ask for explanation on the news and who is responsible for this. They will reply that they will follow up closely on this case.
11. You pressure them again. They will say we have to wait and they understand the frustration and will follow up closely.
12. Then nothing else more to say, and hang up the call and we wait.
13. Same thing happen again the next time you call (unless it's solved.)

bro your case not solved yet?

my friends ps4 have this problem too after update turns to blue screen can't boot up.

he bought in summit shop take it back immediate replace new unit for him. According to shop owner 1 to 1 exchange within 7 day

i think u shud juzt ask replacement much easier cheers

1 to 1 exchange is from the retailer or SONY?

SONY is taking their time. Seriously disappointing.

TLOL. My retailer say : 'Oh, you register warranty already? Cause supplier said the next batch wil coming this thursday.' Then i was like WDF? YOU TOLD ME TO REGISTER! Then they say really sorry about this. Then i was very angry then got on the phone with them and they say really sorry but already help you liao. My supplier also said no 1 to 1 exchange because the warranty already running. Later this console aunty cannot sell. Later if sell other people not fair, because warranty will less 1 week or 2. Then wtf. I pre-ordered. I should have the priority not them o0o.

Means you can remove this retailer from your list in the future. I guess you can only send it to SONY Service, which is the only choice right now.

YEAH. NO MORE FREGGIN AUNTY CK! 10 YEARS EXPERIENCE.. KEEP SAYING , OH YOU NEED TO PAY FOR THE SHIPPING FEE CAUSE IF WE PAY WE WONT BE ABLE TO UNTUNG ANYMORE. THEN I CALL FOR REPLACEMENT , ALSO SAY CANT BECAUSE IF NOT CANT SELL ANYMORE. And their MOTTO is BY GAMERS FOR GAMERS LOLOLOLOL!

How they are supposed to sell this console again,even if the Console already spoiled at the first place?
What is the logic,warranty register liao cannot 1-1 exchange with supplier?

Means what,you send back the faulty console back to them,and they will repack it and sell it to another victims?If the console already spoiled,no way the console must be exchange,you can use report to tribunal if they don't want replace.

This is how the way doing business,when you buy things from them,if no problem,then very good,and they will claim that they are so called most reputable seller,by gamer for gamer whatever.

When got problem happened,give you 1000X excuse and bla bla bla this and that and never give commiment.

This post has been edited by lim360: Dec 28 2013, 06:01 PM

Yeah.. b**** right? Then i try act pity, cus im 16 only also... Haha.. I said, really cant help me meh.. I now begging you liao aunty.. She say.. Cant already, because the warranty already running so i cant sell this console already.. Then she say cant 1 to 1 sorry.. Wth. Tribunal? Whats that? Tell me i wan report damn.. Damn hate this fcking bullshit sony centre and their focus stores.. Even freggin unauthorise reseller that gets sg sets give 1 to 1 replacement Fck.

Please refer to this website,below is the information:



http://www.fomca.org.my/v2/


Their Office:
http://www.fomca.org.my/v2/index.php/hubun...ta-lokasi-fomca

Federation of Malaysian Consumers Associations
1D-1, Bangunan SKPPK
Jalan SS 9A/17
47300 Petaling Jaya
Selangor
Tel: +603 7874 1622
Fax: +603 7877 1076

(Attn: Ms. Ratna Devi Nadarajan)


fomca@fomca.org.my


Tell them excatly what is your situation,and get a clear cut direction from them,and make a report.


Either Sony or CK Multimedia should be get charged for the violation,I not sure,just tell your situation excatly and they will help you analyse accroding to the Law (Akta Perlindungan Pengguna 1999) .This is the final way to do so,
I suggest please do get help from your parents as well if you not able to handle it as you nned to go to school.Let your parents follow up for you.

This post has been edited by lim360: Dec 28 2013, 06:26 PM

Ohhhh.. LOL .. Wait my PS4 come first. Later more wait.. FML

Shipped my console back to Impulse already, they received it yesterday and promptly replied today. The console definitely has problems. Sending it for 'return merchandise authorization' (RMA) from supplier.

RMA?

It's a process. http://en.wikipedia.org/wiki/Return_mercha...e_authorization

oh.. Ok.. Good luck to you.. Hopefully you wont get to deal with Sony Malaysia's irresponsible and slow service

Where is this aunty shop?

Subang jaya

It appears that our best game shops are showing their true colours with the PS4 saga. Best to avoid all those shops later even if it's just to purchase a game, because when things don't go right, we know their responses.

Stick with the shops that take care of you instead.

Yeah.. First and last time with CK. Only care about selling .. Dafug.

QUOTE(lim360 @ Dec 27 2013, 10:04 PM)

Really frustrated.

At my place,the PS4 cannot be turn on,after that reach at Impulse side,the unit can be turn on again even turn off for every interval 2-3hour !!

Impulse has did it several time already,so far all can be boot up everytime!!

Most likely he will ship back my "faulty" console back again monday,how if the console still giving me the same problem when reach at my place?

Anyone can please explain this situation?Is it really related to firmware?But the problem is,impulse din't do anything on my console,it take out from box and can be turn on just like that!

Just very frustrated.If I assume what he told me is true.Then is it should be my house power plug point problem already? Either voltage supply into PS4 power supply is too big or too small when first boot up?

Or is it something that related to shipping?Maybe when the unit is shipment back,halfway at poslaju side the console is being moved or vibrated causing the component connect back again or what?

Now I really frustrated on this.The problem is I am live far from JB side and cannot see it myself actually what happened!!
This is my problem regarding the BLOD issue:
Source:http://thenextweb.com/gadgets/2013/11/19/playstation-4-review-technical-issues/#!qJ9hd
"The main issue that’s plaguing the system seems to be the so-called “Blinking blue light of death.” Most of the time that we turn on the PS4, the blue indicator light on the console just blinks and no video appears. Pressing the power button for seven seconds usually works to reset the system. After a few tries, the PS4 eventually boots and can be used as normal, though sometimes it needs to go through safe mode to start up."


Hi Bro,not sure its good news or not,today and yesterday impulse test out my units,he told me got problem already and not working,will help send for claim tommorow.

Luckily my PS4 shows not working at his side,if not he going to send me back the faulty console tmr.


So consider this as good news or bad news?

But anyway there will be still long way to go until I get my PS4

I feel you bro.. All unlucky here .. LOL