QUOTE(kianchun555 @ Jan 15 2014, 09:07 AM)
I do agree with you up to certain extent. However, direct dealing shall depends on the items which you are dealing with. For some home appliances like your microwave, washing machine, refridgerator, TV etc, it can be direct contact or send to the main distributor/manufacturer for warranty. However, for items like Air-Cond, it required some skills to dismantle the unit, hence, calling a distributor directly may not be the best solution.
I personally feels that, it is best to get a shop with good reputation and after sales service, of cause, sometimes their price might be slightly higher but it will save you lots of troubles when anything happened. This is similar to buying insurance product, but nowadays, consumers main concern is only focused on 1) PRICE, 2) PRICE, and 3) also PRICE.
Therefore, when problems arises, then only start to regret
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I have to agree on this.I personally feels that, it is best to get a shop with good reputation and after sales service, of cause, sometimes their price might be slightly higher but it will save you lots of troubles when anything happened. This is similar to buying insurance product, but nowadays, consumers main concern is only focused on 1) PRICE, 2) PRICE, and 3) also PRICE.
Therefore, when problems arises, then only start to regret
People generally focus on what good brand to have, what brand has better deal, what brand is good etc. but never focus on getting good installer.
While, when air-cond not function properly (leaking gas, not cold etc) time, then straight away blame xyz brand is not good.
In reality, many issue arised have high probablity due to improper installation, poor workmanship on installation, nothing to do with xyz brand or abc brand issue.
So get a good installer also a crucial factor.
From experience, common issue on installation.
1. Improper leveling on blower unit, due to poor workmanship, drill the hole sideway or not according to the position leveling intended etc.
Poor leveling will cause the water inside the blower cannot flow properly, slight of dirt blockage, water leak to outside.
2. Improper installation of compressor, causing vibration on compressor, shorten life of it.
3. Improper positioning of compressor or blower, causing poor air-circulation, resulted not cold etc.
4. Improper soldering on copper pipe, causing gas leak, air-cond not cold. <--- this I had seen in real life and even in this forum, many people blame abc brand or xyz brand, while in reality nothing to do with which brand.
Jan 29 2014, 09:49 AM
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