05/02/14: Sent in for 30k service. Make complaint on my cracked windscreen rubber seal. Photo taken, front desk officer promised to call me back after investigate.

12/02/14: No call received from SC. 1530pm, send an email to clic@@naza.com.my to inform of my case. 1600pm, receive acknowledgement email and inform me that they will investigate on my case. 1500pm, received call from clic inform me that SC did submit the claim for approval, they are in the midst of investigation.

19/02/14: 1500pm, received call from clic, inform my claim been approved, will send part to the SC. They will also double confirm the SC receive the part then give me a call to arrange send in of my car. 1515pm, received call from SC. Inform me the status of my claim, apologize for long waiting and promise to call me while part arrive SC to make necessary arrangement.

Overall very happy with the service! Excellence and well done though long waiting period (2 weeks for approval). Will send a compliment email after case closed.

Which SC you go to?

Actually I compliment on the clic service, not the SC service... lolx

Bro jfcheong, your post reminded me on my engine mounting. It is already around 10 months and no news! Every time I called for update, they always tell me that they will call back by never.

Just wrote to clic. I hope clic will help me expedite this nonsense from GE Carriage. I am so gonna ask clic to complement something back to me.

10 months... Maybe I will ask for a full set of mounting be changed.

Clic did a great job indeed. They help me to follow up my case instead I make the call everyday.
The SC will also stressed up abit if we bring up our case to clic I believe.

I also sent in a compliment letter to clic for a Glenmarie SA, relatively new, for his extra effort on my service last week. I was on the way driving back when he called me informing me that someone (security?) saw my bonnet was not closed tight. He advised me to pull over and close it tight.

Today I saw him again, as I sent in another car today, he said he received a compliment letter from the company.

  People always complain and criticize others when they make mistakes but rarely thank them for a job well done. It doesn't cost anything to simply say thank you. Having worked in the service industry myself, I can say it makes a huge difference for the individual.

Hello..  Any new owners of 408 Griffe?  Planning to het one..  Can give ur feed back or opinion abt the car

Definitely wont be cheap bro. If bring in, price will be at the range of 208.

Dear All,

Just sharing some data on my fuel consumption.

The best is 208km 7.4l/100  94km/h.
The worst is 7km 29.6l/100 8km/h.

Long distance, low speed FC is very good.
Short distance, traffic jam,  FC is very very bad.

Dear All,

Just sharing some data on my fuel consumption.

The best is 208km 7.4l/100  94km/h.
The worst is 7km 29.6l/100 8km/h.

Long distance, low speed FC is very good.
Short distance, traffic jam,  FC is very very bad.

Just took my car from Glenmarie after knocking and repaint on the door. Cost me RM500 and the worse thing is found 3 lines of scratches on the boot that was done intentionally!!! Will never send my car there ever again.

   

Finally, my engine mounting has arrived. After so many months.

Clic says the service manager will call for appointment, but seems like no call from him yet. =.=